Elizabeth Clyburn
Clermont
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Concierge Scheduling Lead
SimonMed Imaging
Orlando
01.2016 - Current
- Led the scheduling team to optimize appointment bookings, enhancing patient flow and reducing wait times.
- Streamlined communication protocols between departments, resulting in improved coordination and service delivery.
- Implemented new scheduling software, increasing system efficiency and reducing appointment conflicts significantly.
- Trained and mentored new staff on scheduling processes, fostering a knowledgeable and effective team environment.
- Provided exceptional customer service by addressing patient inquiries and concerns, enhancing overall patient satisfaction.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL 05.2012 - 01.2014
Skills
- Appointment scheduling
- Patient flow optimization
- Scheduling software implementation
- Appointment conflict resolution
- Staff training and mentoring
- Data management
- Quality assurance
Timeline
Concierge Scheduling Lead
SimonMed Imaging
01.2016 - Current
Associate of Arts - General Studies
Valencia College
05.2012 - 01.2014