Elizabeth Coderch
Katy,TX
Overview
5
5
years of professional experience
1
1
Certification
Work History
Internet Sales Manager
John Eagle Acura
09.2021 - Current
- Responded to internet inquiries and phone calls in timely matter.
- Increased sales and customer satisfaction through personalized servicing.
- Kept detailed records of sales and contracts.
- Updated company website with deals and product packages.
- Trained sales staff on company procedures and salesmanship.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Built relationships with customers and community to establish long-term business growth.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Safety Coordinator
Safety Advantage
03.2021 - 08.2021
- Trained new and current employees on ways to reduce incidents and eliminate hazards.
- Investigated safety incidents and drafted reports detailing results.
- Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
- Made recommendations to company policies and overall culture to improve worker safety.
- Created and implemented programs, policies and procedures designed to effectively reduce or eliminate injuries and hazards in workplace.
- Responded to emergency situations in most efficient, effective ways possible.
Receptionist
Alcona Health Clinic
02.2019 - 06.2020
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Customer Service Representative
Applause
09.2018 - 12.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Some College (No Degree) -
Lone Star College System
Spring, TXHigh School Diploma -
Endeavor High School
Houston, TX05.2018
Skills
- Contract Negotiation and Closing Tactics
- Sales Strategies
- Consultative Sales
- Lead Generation
- Prospecting Skills
- Strategic Account Development and Management
- Product and Service Knowledge
- On-Site Product Demonstrations
- Relationship Selling
- Inside and Outside Sales
- Sales Closing
- Business Development
- Negotiation Tactics
- Problem-Solving
- Time Management
- Relationship Building
- Inventory Management
- Quote Generation
- Corrective Actions
- Advertising Campaigns
- Social Media Management
Certification
- Certified Safety Professional
- Certified Hazardous Materials Manager
Languages
Spanish
Full Professional
Timeline
Internet Sales Manager
John Eagle Acura
09.2021 - Current
Safety Coordinator
Safety Advantage
03.2021 - 08.2021
Receptionist
Alcona Health Clinic
02.2019 - 06.2020
Customer Service Representative
Applause
09.2018 - 12.2018
Some College (No Degree) -
Lone Star College System
High School Diploma -
Endeavor High School