Elizabeth Colon-Malpica
Piscataway,NJ
Summary
Dynamic merchandising specialist with extensive experience at Walmart, excelling in inventory management and customer relationship development. Achievements include significant improvements in service quality and documentation accuracy. Core competencies encompass problem-solving, effective communication, and a commitment to delivering exceptional customer experiences while upholding quality assurance standards. Focused on optimizing operational efficiency and enhancing team collaboration.
Overview
4
4
years of professional experience
Work History
Merchandising Specialist
Walmart
Woodbridge, NJ
12.2024 - Current
- Coordinated merchandise organization in stockroom with effective labeling.
- Partnered with suppliers to secure on-time receipt of orders.
- Responded efficiently to customer inquiries, enhancing service quality.
- Ensured precise documentation of inventory, purchases, receipts, and returns.
- Enhanced customer satisfaction by efficiently managing and resolving inquiries.
- Adhered to safety protocols consistently to uphold workplace safety.
- Assisted customers with selecting appropriate products based on their needs.
- Executed systematic checks on store shelves for correct pricing labels.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Facilitated billing processes and handled returns and exchanges.
- Communicated with vendors regarding any damaged goods or shortages in orders received.
DSD Receiver
Walmart
Old Bridge, NJ
09.2023 - Current
- Interacted with customers to provide excellent service when necessary during receiving process.
- Resolved problems related to incorrect or damaged shipments from vendors in a timely manner.
- Verified counts against packing slips and invoices to ensure accuracy prior to accepting deliveries.
- Received and processed product shipments in accordance with established procedures.
- Participated in physical inventories as needed by management staff.
- Assisted in the preparation of daily shipping and receiving reports as needed.
- Maintained cleanliness of warehouse receiving area.
- Ensured all safety protocols were followed while operating forklift or other material handling equipment .
- Communicated with vendors regarding any damaged goods or shortages in orders received.
- Inspected incoming merchandise for quality assurance, quantity accuracy, and adherence to customer specifications.
- Unloaded delivery trucks using appropriate tools and equipment.
- Performed cycle counting activities as required by management staff.
- Recorded receiving data into company system accurately and promptly.
- Built strong working relationships with delivery personnel and other store employees to optimize working conditions and support business success.
- Identified damaged goods received and processed and completed documentation according to defined processes.
- Checked in products from each DSD vendor, verifying correct quantities of specified items.
- Organized receipt and processing of products received directly from manufacturer for delivery to sales floor.
General Merchandise Associate
Walmart
East Brunswick, NJ
09.2022 - Current
- Restocked shelves as items were sold or moved to other locations in store.
- Educated customers on new products or promotions available in the store.
- Set up promotional displays in accordance with store guidelines.
- Inspected, stocked and rotated merchandise on shelves according to company policy.
- Maintained cleanliness of sales floor and organized backroom stock.
- Processed customer transactions at the cash register accurately and efficiently.
- Performed price checks for customers when requested.
- Answered phone calls promptly to address customer concerns regarding products or services offered.
- Assisted customers with product selection, purchase decisions and inquiries.
- Provided excellent customer service by greeting shoppers upon arrival and engaging them throughout their shopping experience.
Cashier/Food Preparation Worker
Dunkin Donuts & Baskin Robbins
North Brunswick, NJ
04.2021 - 09.2022
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Balanced daily transactions on a computerized point-of-sale system.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped with purchases and signed customers up for rewards program.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Greeted customers promptly and responded to questions.
- Answered customers' questions and provided information on store procedures or policies.
- Built and maintained productive relationships with employees.
Education
High School Diploma -
North Brunswick Township Highschool
North Brunswick, NJ06-2021
Skills
- Visual merchandising
- Inventory management
- Order coordination
- Quality assurance
- Documentation accuracy
- Customer relationship management
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Customer service
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Merchandising Specialist
Walmart
12.2024 - Current
DSD Receiver
Walmart
09.2023 - Current
General Merchandise Associate
Walmart
09.2022 - Current
Cashier/Food Preparation Worker
Dunkin Donuts & Baskin Robbins
04.2021 - 09.2022
High School Diploma -
North Brunswick Township Highschool