Elizabeth Conner
Richmond,Kentucky
Summary
Engaged in technology-focused positions to foster skill development and continuous learning.
Overview
8
8
years of professional experience
Work History
Remote IT Support
Remote Help Desk
08.2021 - 11.2025
- Provided remote Tier 1-2 support via phone, chat, and email; triaged, documented, and resolved enduser issues across Windows/macOS and common SaaS.
- Removed malware/spyware, performed AV scans, and hardened endpoints; educated users on safe practices to reduce repeat incidents.
- Managed tickets in the help desk system; prioritized and escalated per SLA and maintained clear documentation.
- Authored user guides/knowledge base content and light social posts to deflect common issues.
- Delivered empathetic, professional communication; de-escalated frustrated users and ensured timely follow-up to closure.
IT Geeks
Eastern Kentucky University
08.2022 - 04.2024
- Provided walk-up and phone support to students, faculty, and staff; troubleshoot Windows/macOS, printers, WiFi/connectivity, and campus applications.
- Logged, triaged, and escalated incidents in the ticketing system; followed SOPs and ensured accurate documentation through closure.
- Removed malware, performed basic imaging, and handled account/password resets and access requests.
- Communicated solutions in clear, friendly language and deescalated frustrated users to maintain a positive support experience.
Lead Pharmacy Tech
Jordan Drug, Campton
09.2019 - 04.2023
- Led day-to-day pharmacy operations in coordination with pharmacists to fill and verify prescriptions accurately.
- Processed insurance claims and prior authorizations; resolved rejections with payers to minimize delays.
- Completed precise data entry and medication documentation in alignment with regulatory standards and HIPAA.
- Delivered friendly, efficient customer service at the counter and on the phone.
Behavioral Technician
BlueSprig, Lexington
02.2018 - 08.2021
- Implemented ABA treatment plans under BCBA supervision for children with autism spectrum disorder.
- Collected and charted session data; produced accurate progress notes and incident reports.
- Communicated treatment updates to caregivers and interdisciplinary teams; reinforced home strategies.
Education
High School - undefined
Wolfe County High School
CamptonSome College August 2018 - Digital Forensics and Cybersecurity, Criminology
Eastern Kentucky University
Richmond05.2021
Skills
- Recording and documentation
- Data Entry
- Medication documentation
- Quality assurance and control
- Customer Service
- Problem solving
- Microsoft word
Timeline
IT Geeks
Eastern Kentucky University
08.2022 - 04.2024
Remote IT Support
Remote Help Desk
08.2021 - 11.2025
Lead Pharmacy Tech
Jordan Drug, Campton
09.2019 - 04.2023
Behavioral Technician
BlueSprig, Lexington
02.2018 - 08.2021
High School - undefined
Wolfe County High School
Some College August 2018 - Digital Forensics and Cybersecurity, Criminology
Eastern Kentucky University