Elizabeth Contreras
Geraldine,AL
Summary
Motivated individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Open to experience new opportunities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Toros Cantina And Grill
Rainsville, AL
03.2022 - 05.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Server/Assistant Manager
El Patron
Leeds, AL
05.2021 - 02.2022
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Welcomed and greeted guests before presenting special menu items to clients.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Kept bar presentable and well-stocked to meet customer needs.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Server
La Piramede
Warrior, AL
12.2020 - 04.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Hostess
Ferus Artisan Ales
Trussville, AL
09.2020 - 12.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
Daycare Worker
Blessings By Day
Oneonta, AL
02.2020 - 05.2020
- Taught children to organize toys, wash hands and share by leading by example.
- Encouraged good behaviors using positive reinforcement methods.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Meticulously sanitized toys and play equipment.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play and instruction.
Crew Member/Manager
Macs Sno Shack
Oneonta, AL
05.2015 - 10.2017
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Greeted incoming customers and provided reliable, friendly customer service.
- Processed sales transactions for cash, debit and credit purchases.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Completed milkshakes and ice cream desserts for customers.
Education
No Degree - General Studies
Wallace State Community College - Hanceville
Hanceville, ALHigh School Diploma -
Oneonta High School
Oneonta, AL05.2019
Skills
- Customer Service and Rapport
- Menu Memorization and Presentation
- Transactions and Cash Handling
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Child Care
- Organizational and Planning Skills
- Multitasking Skills
- Time Management Skills
Certification
- Excelled in Microsoft Office Word
- Excelled in Microsoft Office Powerpoint
Languages
Spanish
Native or Bilingual
Timeline
Server
Toros Cantina And Grill
03.2022 - 05.2022
Server/Assistant Manager
El Patron
05.2021 - 02.2022
Server
La Piramede
12.2020 - 04.2021
Hostess
Ferus Artisan Ales
09.2020 - 12.2020
Daycare Worker
Blessings By Day
02.2020 - 05.2020
Crew Member/Manager
Macs Sno Shack
05.2015 - 10.2017
No Degree - General Studies
Wallace State Community College - Hanceville
High School Diploma -
Oneonta High School
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