Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Crowe

El Dorado

Summary

Certified Phlebotomy Technician (CPT) with training in venipuncture, specimen handling, and patient care. Strong background in customer service, communication, and data accuracy from high-volume, fast-paced environments. Known for professionalism, attention to detail, and the ability to keep patients calm and comfortable. Seeking an entry-level phlebotomy position to apply clinical training and patient-focused skills.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Avantive Solutions
El Dorado, Ks
09.2022 - 02.2023
  • Managed 75–100 daily interactions while maintaining accuracy and professionalism
  • Entered and updated sensitive customer data with strong attention to detail
  • Resolved customer concerns using problem-solving and de-escalation techniques
  • Communicated clearly and effectively in high-pressure situations

Customer Care Representative

Teleperformance USA
El Dorado, Ks
10.2021 - 03.2022
  • Handled 150–200 high-volume calls daily while maintaining efficiency and accuracy
  • Documented customer information and updates in multiple systems
  • Demonstrated strong communication skills and professionalism with diverse individuals
  • Managed sensitive information with confidentiality and accuracy

Sales Associate

Victra Verizon
El Dorado, Ks
11.2020 - 09.2021
  • Assisted customers with services, problem resolution, and product selection
  • Maintained accountability while working independently
  • Used problem-solving skills to resolve technical and account issues

Baker

Elior
El Dorado, Ks
03.2020 - 11.2020
  • Maintained cleanliness and followed strict food safety guidelines
  • Worked efficiently in a fast-paced, team-oriented environment

Machine Operator

Pioneer Balloon Company
El Dorado, Ks
07.2017 - 06.2019
  • Maintained quality control and accuracy in production processes
  • Completed documentation and ensured compliance with standards

Education

Phlebotomy -

Bethelhouse Institute
Wichita, KS

High School Diploma -

El Dorado High School
El Dorado, Ks

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Complaint handling
  • Conflict resolution
  • Customer satisfaction measurement
  • Microsoft outlook
  • Scheduling
  • Paperwork processing
  • Appointment scheduling
  • Documentation
  • Microsoft Office Suite
  • Prioritization
  • Customer relationship management (CRM)
  • Data collection
  • Building rapport
  • Quality control
  • Filing

Timeline

Customer Service Representative

Avantive Solutions
09.2022 - 02.2023

Customer Care Representative

Teleperformance USA
10.2021 - 03.2022

Sales Associate

Victra Verizon
11.2020 - 09.2021

Baker

Elior
03.2020 - 11.2020

Machine Operator

Pioneer Balloon Company
07.2017 - 06.2019

Phlebotomy -

Bethelhouse Institute

High School Diploma -

El Dorado High School