Elizabeth DeGroot

I have been working for Kwik Trip since 2018. I became a guest service leader in 2020. I make sure shifts run smoothly, get daily tasks done, manage the staff on current shift. I also do bookwork and ordering.

• Coached team members on service techniques to boost revenue and exceed customer expectations.
• Led team members in specific areas by delegating tasks, answering questions and resolving conflicts.
• Resolved guest issues professionally, turning potential negative experiences into positive ones.
• Developed strong rapport with guests through personalized service and attention to detail.
• Enhanced guest satisfaction by promptly addressing concerns and providing exceptional service.

Managed scheduling of appointments.

Aided procedures in examination areas.

Maintained control of animals using specialized restraint techniques to prevent injuries.

Managed stock levels to ensure optimal inventory control.

Managed food ordering process.

• Maintained accurate patient records and ensured data integrity.
• Provided exceptional customer service to pet owners and their needs.
• Educated pet owners on healthcare options and preventive care protocols.
• Processed patient records using veterinary practice management software for accuracy and efficiency.
• Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
• Managed appointment scheduling and client communications to enhance customer experience.
• Educated pet owners on post-treatment care and preventive measures for optimal animal health.
• Monitored animal behavior and vital signs during procedures, reporting abnormalities promptly to the veterinary team.
• Coordinated with external laboratories for diagnostic testing, ensuring timely results for patient treatment plans.
• Positioned animals for diagnostic imaging such as x-rays and scans.
• Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
• Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
• Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
• Administered medications to animals in treatment and documented changes in condition.
• Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
• Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
• Improved client relations through effective communication and education on pet health needs.