Elizabeth Cuellar
Carrollton
Summary
Energetic and dependable bilingual professional with over six years of experience in fast-paced, customer-facing environments. Proven ability to resolve customer concerns with empathy and professionalism. Known for strong teamwork, adaptability, and a friendly attitude. Passionate about ensuring comfort, safety, and excellent service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervising Customer Service Representative/Unit Patient Care Technician
Baylor Scott & White
Hybrid
04.2024 - Current
- Maintained discretion and confidentiality in line with HIPAA and service protocols.
- Delivered consistent, high quality service in a fast paced, high volume environment.
- Handled escalated issues with calm, professionalism, ensuring customer satisfaction.
- Coordinated peer team meetings to improve communication and productivity.
- Managed daily queues and schedules while multi-tasking under pressure.
- Maintained clean, safe and organized patient environments, following infection control protocols.
- Responded promptly to call lights and patient needs, ensuring high-quality compassionate care.
CSR / Site Coordinator/Electronic Medical Record Specialist
LivaNova
Remote
12.2022 - 04.2024
- Review and process requests for medical record information.
- Obtain medical records electronically or paper form, from other physician’s offices, hospitals and patients.
- Answered/made phone calls, scheduled or followed-up on appointments.
- Respond to all physician referrals. Maintained ongoing tracking and appropriate documentation of referrals.
Registered Medical Assistant
Baylor Scott & White (DDG)
Plano
10.2021 - 10.2022
- Met performance and service level criteria, as defined in monthly 'Performance metrics.'
- Appropriately handle confidential and sensitive information within HIPAA regulations.
- Reviewed all pre-visit work required for each exam for completion, and checked the availability of test results in the electronic medical record (EMR).
- Prepared specimens for outside lab testing.
- Assisted physicians and clinicians with examinations, procedures, and vital signs monitoring.
Education
Registered Medical Assistant -
Brightwood College
Dallas08-2018
High School Diploma -
R.L Turner Highschool
Carrollton, TX06-2016
Skills
- Conflict resolution and de-escalation
- Emergency response awareness
- Team collaboration
- Time management
- Strong verbal communication
- Cultural sensitivity
- Bilingual (English & Spanish)
Certification
- CPR Certified
Timeline
Supervising Customer Service Representative/Unit Patient Care Technician
Baylor Scott & White
04.2024 - Current
CSR / Site Coordinator/Electronic Medical Record Specialist
LivaNova
12.2022 - 04.2024
Registered Medical Assistant
Baylor Scott & White (DDG)
10.2021 - 10.2022
Registered Medical Assistant -
Brightwood College
High School Diploma -
R.L Turner Highschool
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