Hi, I’m
Elizabeth Delker
Eustis,FL
Summary
Proactive Call Center professional bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor and manage high-performance teams in fast-paced environments. Personable and decisive with expertise in diplomatic conflict resolution and consumer behavior.
Overview
22
years of professional experience
1
Certification
Work History
CMS - Criticom Monitoring Services
Dealer Support Trainer
11.2001 - 07.2022
Job overview
- Overseeing the education and development of the Dealer Support Personnel
- Provided direction and supervision for the training and development staff for the evaluation, planning and implementation of current and projected business training needs.
- Responsible for the establishment, direction and implementation of all policies and procedures supporting these needs.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
Home Team Group, Realtor
07.2022 - Current
Job overview
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Presented purchase offers to sellers for consideration.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Education
Jonathan Alder High SchoolPlain City, OH
High School Diploma
06.2000
Skills
- Excellent Communication
- Decision-Making
- Self-Motivated
- Employee Motivation
- Behavior Identification
- Account Maintenance
- Data Entry
- Administrative Support
- Lead Follow-Up
Certification
Bonded Public Notary
Licensed Real Estate Sales Associate
Timeline
Home Team Group, Realtor
07.2022 - Current
Dealer Support Trainer
CMS - Criticom Monitoring Services
11.2001 - 07.2022
Jonathan Alder High School
High School Diploma
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