Elizabeth De Los Santos
San Bruno,CA
Summary
Dynamic professional with a proven track record at UCSF Health, excelling in patient communication and nutritional knowledge. Skilled in leveraging organizational abilities and verbal communication to enhance patient satisfaction and safety. Demonstrated success in team collaboration and implementing food safety protocols, significantly contributing to improved operational efficiency.
Overview
6
6
years of professional experience
Work History
Diet Clerk
UCSF Health
06.2022 - Current
- Accurately processed diet orders via phone and electronic health record systems, ensuring timely and precise meal delivery to patients.
- Applied established diet restriction protocols under the supervision of a dietitian, contributing to patient safety and adherence to dietary guidelines.
- Provided exceptional customer service by promptly addressing inquiries from medical staff, patients, and their families, maintaining clear and courteous communication.
- Managed formula room operations, ensuring the preparation and distribution of specialized nutritional formulas met hospital standards.
- Served people of different backgrounds with polished people skills and advanced Spanish and english abilities.
Server
Chez Maman
06.2021 - 06.2022
- Consistently provided a welcoming and attentive experience, ensuring each guest felt valued and satisfied.
- Efficiently set up and organized the dining area, including outdoor parklet preparation, to create a comfortable and inviting atmosphere.
- Accurately processed orders and payments using the Toast POS system, handling delivery orders and in-person dining with equal ease.
- Maintained a clean and organized environment, ensuring a smooth operation during busy shifts.
Server
Underdogs Too
11.2018 - 12.2020
- Delivered top-notch service by promptly greeting guests and addressing their needs throughout their dining experience.
- Skillfully recommended menu items and upsold additional offerings, contributing to increased sales and customer satisfaction.
- Managed opening and closing duties, including preparation and clean-up, to ensure a seamless service flow.
- Worked closely with team members to create a positive and efficient work environment, enhancing overall team performance.
Reimbursement Specialist
Genentech
06.2018 - 12.2018
- Conducted thorough benefits investigations by communicating with insurance companies to verify patients' coverage, out-of-pocket costs, and pre-authorization requirements for prescribed treatments.
- Specialized in assisting Multiple Sclerosis patients, particularly those prescribed Ocrevus, ensuring timely access to necessary medications.
- Worked diligently to resolve complex reimbursement issues, consistently meeting daily investigation goals while maintaining a high level of accuracy and compliance.
- Provided clear and detailed explanations of benefits to patients, helping them navigate their insurance coverage and financial responsibilities.
- Collaborated with healthcare providers and insurance representatives to expedite the approval process, improving patient outcomes and satisfaction.
Education
Bachelor of Science - Nutrition And Dietetics
San Francisco State University
San Francisco, CA05.2023
Skills
- Organizational abilities
- Nutritional knowledge
- Patient Counseling
- Menu development
- Food Safety Protocols
- Team Collaboration
- Time Management
- Computer Skills
- Patient Communication
Timeline
Diet Clerk
UCSF Health
06.2022 - Current
Server
Chez Maman
06.2021 - 06.2022
Server
Underdogs Too
11.2018 - 12.2020
Reimbursement Specialist
Genentech
06.2018 - 12.2018
Bachelor of Science - Nutrition And Dietetics
San Francisco State University
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