Elizabeth Diaz
South Saint Paul,MN
Summary
Accomplished Director of Operations with a proven track record at Airport Retail Group LLC, enhancing operational efficiency and staff management. Expert in strategic planning and execution, significantly boosting productivity. Skilled in customer service and suggestive selling, adept at driving growth and exceeding sales goals through innovative strategies and team leadership. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in driving sales. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
Work History
Director of Operations
Airport Retail Group LLC
01.2017 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversee successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Oversaw buying in multiple locations along with managing inventory.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Lead Bartender
Crave American Kitchen & Sushi Bar
05.2020 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
Education
General Education
San Rafael Community College
San Rafael, CAHigh School Diploma -
Arlington Sr Highschool
Saint Paul, MN07.2008
Skills
- Customer Service
- Suggestive Selling
- Staff Management
- Inventory
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
Languages
Spanish
Native or Bilingual
Timeline
Lead Bartender
Crave American Kitchen & Sushi Bar
05.2020 - Current
Director of Operations
Airport Retail Group LLC
01.2017 - Current
General Education
San Rafael Community College
High School Diploma -
Arlington Sr Highschool
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