Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Work Preference
Accomplishments
Timeline
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Elizabeth Diaz

Chicago,IL

Summary

Dynamic leader with extensive experience at Target, excelling in operations management and strategic planning. Proven track record in enhancing team performance and customer satisfaction. Skilled in problem resolution and bilingual communication. Recognized for driving workflow improvements and achieving a 20% increase in efficiency. Committed to fostering a collaborative and inclusive work environment.

Overview

28
28
years of professional experience

Work History

ETL-GM & Sale Food

Target
06.2022 - 05.2025
  • In charge of unload process, backroom organization, Presentation team, Fulfillment team, Starbucks team,Market team and sales floor. Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels. Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Oversaw daily store operations to ensure smooth functioning. Managed staff scheduling and performance evaluations for team effectiveness.

Inbound TL

Target
03.2017 - 06.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals. Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Summary Skills Experience Maintained updated knowledge through continuing education and advanced training.
  • Worked effectively in team environments to make the workplace more productive.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making. Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided support and guidance to colleagues to maintain a collaborative work environment. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

ETL-Flow/Logistics

Target
02.2002 - 06.2009
  • Worked at Target at Golf Mill Center (2002-2004) Norridge IL (2004-2006) Rosemont (2006-2009)
  • In change of unload process, backroom organization, Sales floor fill.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

ETL-Specialty Sales

Target
08.2000 - 02.2002
  • Worked at Target in Evanston IL(2000-2001) Niles IL(2001-2002)on both stores worked as ETL-Specialty Sales.
  • Excellent communication skills, both verbal and written.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.

Service and Engagement Team Leader

Target
07.1997 - 05.2000
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service

Education

Lake View High School
Chicago, IL

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Effective leader
  • Time management
  • Efficient multi-tasker
  • Training and development
  • Staff supervision
  • Strategic planning
  • Performance improvement
  • Workflow planning
  • Bilingual

Languages

Spanish
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-Site

Salary Range

$45000/yr - $100000/yr

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefits401k matchPaid time offPaid sick leave

Accomplishments

  • Supervised team of over 75 staff members.
  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.

Timeline

ETL-GM & Sale Food

Target
06.2022 - 05.2025

Inbound TL

Target
03.2017 - 06.2022

ETL-Flow/Logistics

Target
02.2002 - 06.2009

ETL-Specialty Sales

Target
08.2000 - 02.2002

Service and Engagement Team Leader

Target
07.1997 - 05.2000

Lake View High School

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