Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elizabeth Dillinger

Medford,OR

Summary

Skilled in problem-solving and Microsoft Office, my career spans roles from Customer Service Representative at Regence Blue Cross Blue Shield to Apache Helicopter Mechanic in the Army. Demonstrated ability to maintain professionalism under pressure, enhancing customer loyalty and reducing mission-critical downtime by improving maintenance efficiency.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Regence Blue Cross Blue Shield
Medford, OR
07.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Cashier

Circle K Convenience Store
03.2023 - 06.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Apache Helicopter Mechanic

United States Army
Fort Bragg, NC
01.2019 - 03.2023
  • Increased efficiency in repair times through meticulous organization of workspaces and adherence to maintenance schedules.
  • Reduced downtime for mission-critical helicopters with efficient diagnosis and repair of mechanical issues.
  • Provided expert advice to commanding officers on Apache helicopter maintenance and readiness, supporting decision-making during critical missions.
  • Actively participated in the development of new maintenance techniques and procedures to increase efficiency within the team.

Lifeguard/Supervisor and Swim Instructor

YMCA Fun
Prescott, AZ
06.2016 - 12.2018
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.

Head Hostess/Back of House Cook

Texas Roadhouse Restaurant
Prescott, AZ
06.2015 - 10.2017
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.

Education

Associates In Psychology - Psychology

Yavapai College
Prescott, AZ
12.2018

High School Diploma -

Prescott High School
Prescott, AZ
06.2016

Skills

  • Professional telephone demeanor
  • Scheduling
  • Documentation
  • Microsoft PowerPoint/Excel
  • Filing
  • Tactful and diplomatic
  • Adaptive team player
  • Hospitality
  • Customer Service
  • Problem-solving
  • Multitasking
  • Reliability
  • Professionalism

Certification

Phlebotomy Certification

Timeline

Customer Service Representative

Regence Blue Cross Blue Shield
07.2024 - Current

Customer Service Cashier

Circle K Convenience Store
03.2023 - 06.2023

Apache Helicopter Mechanic

United States Army
01.2019 - 03.2023

Lifeguard/Supervisor and Swim Instructor

YMCA Fun
06.2016 - 12.2018

Head Hostess/Back of House Cook

Texas Roadhouse Restaurant
06.2015 - 10.2017

Associates In Psychology - Psychology

Yavapai College

High School Diploma -

Prescott High School
Elizabeth Dillinger