ELIZABETH DINGMANN
Melrose,MN
Summary
Technical support specialist with a proven ability to troubleshoot software issues and enhance system efficiency. Strong analytical skills for diagnosing complex problems and guiding users through solutions. Experienced in fostering positive client relationships and training in dynamic environments. Track record of increasing user satisfaction through effective support strategies.
Overview
26
26
years of professional experience
Work History
CNA/TMA (Certified Nursing Assistant and Trained Medication Aide)
Vivie – Grand Arbor/Nelson Care Center
Alexandria, MN
07.2021 - Current
- Provide personal care and assist with activities of daily living to our residents
- Accurately record information into PointClickCare eMAR software
- Provide a safe environment and give emotional and social support to our residents
Technical Software Support Specialist
Counties Providing Technology
Morris, MN
10.2019 - Current
- Provide customer service and software support to 31 MN county governments and 7 ND county governments that utilize our Property Tax Division software
- Work with users and their day to day government processes
- Train users, answer questions, interpret instructions to ensure our end users are familiar and comfortable with our software
- Educate Assessors, Auditors, and Treasurers of data input for tax information, printing, calculating and reporting to the MN and ND Department of Revenue
- Test software enhancements, fixes and troubleshoot issues
- Create and maintain documents and manuals
- Plan and conduct annual meetings for our MN and ND users
Sales Support Specialist
American Diversity Business Solutions
Glenwood, MN
03.2011 - 10.2019
- Provide customer service to our sales associates across the United States
- Provide timely and accurate invoices to our customers
- Work with inventory and reports as needed
- Assist with Accounts Payable and Accounts Receivable as needed
- Train users and assist with new hires in our office
APS Business Analyst
American Solutions for Business
Glenwood, MN
02.1999 - 08.2010
- Involved in the software conversion from iSeries and implementation of Oracle/PeopleSoft software
- Supporting and training home office and remote users
- Problem solving and resolving user issues on our Oracle/PeopleSoft (APS) software through troubleshooting, research and testing
- Create and maintain documents and manuals
New Sales Service Representative
American Solutions for Business
Glenwood, MN
- Provide customer service to new sales associates via phones including research and problem solving as they transition into the company
- Interpreting a variety of instructions provided in oral or written form
Inventory Audit Assistant
American Solutions for Business
Glenwood, MN
- Inventory control, receiving of inventory and reconciling of inventory
Customer Service Representative
American Solutions for Business
Glenwood, MN
- Provide customer service to our sales associates across the United States
- Provide timely and accurate invoices to customers
- Inventory, forms management and reporting as needed
Education
A.A.S. Degree - Office Management
Alexandria Technical and Community College
Alexandria, MN05.1996
Diploma - Medical Secretary
Alexandria Technical and Community College
Alexandria, MN05.1995
TMA Certificate -
Alexandria Technical and Community College
Alexandria, MN09.2023
CNA Certificate -
Ridgewater College
Willmar, MN05.2023
Diploma -
Belgrade-Brooten-Elrosa High School
Belgrade, MNSkills
- Effective verbal communication
- Organizational skills
- Customer support expertise
- Self-motivation
- Collaborative relationships
- Critical thinking
- PointClickCare software
- Microsoft Outlook
- Jira project management
- Google Workspace proficiency
- IBM iSeries/AS400 knowledge
- Microsoft Office suite
- Palcare application
- E-Quantum software
- Oracle PeopleSoft experience
- Software troubleshooting skills
- User training and support
- Tracking and documentation skills
- Technical troubleshooting abilities
- Customer communication and empathy
Community Service
- Pope County 4H, 2007-2023
- Sacred Heart Catholic Church, Glenwood, MN, 2007-2023, Religious Education Instructor
- Sacred Heart Parish, Freeport, MN, 2022-2023, Religious Education Instructor
- American Red Cross, 2021-present, blood donor
Timeline
CNA/TMA (Certified Nursing Assistant and Trained Medication Aide)
Vivie – Grand Arbor/Nelson Care Center
07.2021 - Current
Technical Software Support Specialist
Counties Providing Technology
10.2019 - Current
Sales Support Specialist
American Diversity Business Solutions
03.2011 - 10.2019
APS Business Analyst
American Solutions for Business
02.1999 - 08.2010
New Sales Service Representative
American Solutions for Business
Inventory Audit Assistant
American Solutions for Business
Customer Service Representative
American Solutions for Business
A.A.S. Degree - Office Management
Alexandria Technical and Community College
Diploma - Medical Secretary
Alexandria Technical and Community College
TMA Certificate -
Alexandria Technical and Community College
CNA Certificate -
Ridgewater College
Diploma -
Belgrade-Brooten-Elrosa High School
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