Elizabeth Dittner
Lafarge
Summary
Motivated Store Manager known for driving sales through innovative marketing strategies and exceptional customer service. Expertise in training, leadership, and compliance ensures optimized operations and a secure shopping environment.
Overview
5
5
years of professional experience
Work History
Store Manager
Dollar General Store
Westby, WI
05.2024 - Current
- Directed daily operations to optimize store processes and ensure compliance with company policies.
- Designed and implemented training programs to enhance team effectiveness and improve customer service interactions.
- Implemented visual merchandising strategies, improving product presentation and customer engagement.
- Ensured compliance with safety standards, fostering a secure shopping environment for customers and employees.
- Resolved customer complaints effectively, maintaining high satisfaction levels and loyalty.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Store Manager
Dollar General Store
Westby, WI
09.2023 - 05.2024
- Supervised daily store operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored new team members on company policies and procedures.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Developed and maintained strong relationships with customers, enhancing community engagement.
- Collaborated with the store manager on staff scheduling and performance evaluations.
- Assisted in visual merchandising efforts to create an appealing shopping environment.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
Stay at Home Mom
Myself
02.2022 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
- Prioritized personal well-being by dedicating time to enjoy final stages of pregnancy and establish consistent daily schedule for infant.
Lead Sales Associate
Dollar General Store
Westby, WI
06.2021 - 02.2022
- Trained and mentored new associates, enhancing team performance and service quality.
- Collaborated with management on operational strategies to enhance overall store efficiency.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Handled cash register operations and customer transactions to process payments.
- Processed and stocked merchandise in accordance with store standards.
- Delivered excellent customer service for repeat business and referrals.
- Achieved a clean and organized environment through efficient sweeping and mopping. Enhanced bathroom hygiene and cooler maintenance. Improved waste management processes to ensure a tidy workspace.
Sales Associate
Dollar General Store
Westby, WI
02.2021 - 06.2021
- Assisted customers with product selection, ensuring a positive shopping experience.
- Maintained store cleanliness and organization to meet safety standards.
- Operated cash register efficiently, processing transactions accurately.
- Restocked shelves and displayed merchandise according to company guidelines.
Education
No Degree - CNA
Anoka-Ramsey Community College
Minneapolis, MNSkills
- Customer engagement
- Effective problem resolution
- Relationship management
- Task prioritization
Accomplishments
- Exceeded monthly store sales goals 5 months in a row.
- Recruited 3 successful new managers within one year.
- Managed a store that exceeded company expectations in every category during the 3rd and 4th quarter.
Timeline
Store Manager
Dollar General Store
05.2024 - Current
Assistant Store Manager
Dollar General Store
09.2023 - 05.2024
Stay at Home Mom
Myself
02.2022 - 09.2023
Lead Sales Associate
Dollar General Store
06.2021 - 02.2022
Sales Associate
Dollar General Store
02.2021 - 06.2021
No Degree - CNA
Anoka-Ramsey Community College