Elizabeth Dumas
Office Assistant
Bakersfield,CA
Summary
Detail-oriented professional with extensive experience at the Department of Human Services, excelling in office administration and customer service. Proven ability to manage sensitive information and enhance operational efficiency through effective scheduling and documentation. A dedicated team player with a positive attitude, committed to delivering exceptional results.
Overview
12
12
years of professional experience
4
4
Certifications
Work History
LEAD OFFICE SERVICE ASSISTANT
Department Of Human Services
Bakersfield, USA
04.2024 - Current
- Efficiently complete general administrative tasks, including proofreading documents, transcribing handwritten information and operating calculators to verify financial records.
- Manage the front desk area by welcoming and greeting visitors and responding to in-person requests.
- Answer incoming calls to address customer inquiries, confirm appointments, and review customer/ client files and records to obtain information to respond to customer and client requests.
- Safeguard sensitive information with strict adherence to document retention policies and proper handling of confidential materials.
- Maintain monthly, weekly, and daily reports of transactions.
- Scheduling and Planning
- Filing systems
- Telephone inquiries
- Documentation Review
- Correspondence
- Spreadsheet Management
- Basic accounting
- Positive Attitude
- Customer Service
- Time Management
- Dedicated Team Player
- Verbal Communication
- Office Administration
- Data Entry
- Trained junior staff on office procedures and best practices for operations.
- Handled confidential information with discretion.
INVENTORY CLERK
Oriental Trading Company
Omaha, USA
11.2020 - 01.2023
- Ensured accurate physical inventory management.
- Oversaw inventory count, monitored usage, and documented discrepancies to maintain accuracy.
- Utilized technology for precise inventory tracking and audits, enhancing interdepartmental communication.
- Fostered communication channels between departments, improving inventory management and operational efficiency.
- Maintained precise documentation and upheld safety protocols for a secure working environment.
LETTER CARRIER
USPS
Bakersfield, USA
10.2013 - 10.2020
- Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
- Completed all scheduled deliveries within expected time frames, maintaining consistent service levels for customers.
- Provided courteous and professional interactions with customers during daily deliveries, enhancing the postal service's reputation.
- Fostered trust and positive relationships with customers through friendly interactions along assigned routes.
- Handled sensitive materials such as certified mail, registered packages, and express deliveries with utmost care and attention to detail.
- Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
- Covered additional routes and assisted with sorting duties during peak periods and colleague absences.
- Supported seasonal initiatives such as holiday package deliveries by adjusting routes and schedules to accommodate increased volume during peak periods.
- Facilitated smooth operations at local post offices by returning undelivered mail items promptly at the end of each route for further processing.
Education
OSHA 30 -
Advanced Online
Bakersfield, CA01-2024
CA License - Healthcare
Phlebotomy Training Specialist
Bakersfield, CA10.2023
High School Diploma -
Bakersfield High School
Bakersfield, CA06.2006
Some College (No Degree) - Respiratory Therapy
Metropolitan Community College
Omaha, NESkills
- Office Administration
- Document Management
- Scheduling and Planning
- Documentation Review
- Spreadsheet Management
- Financial Record Keeping
- Data Entry
- Customer Service
- Telephone inquiries
- Time Management
- Verbal Communication
- Dedicated Team Player
- Positive Attitude
- Data Entry
Certification
Certified phlebotomist
References
References will be furnished upon request
Languages
Spanish
Full Professional
Timeline
LEAD OFFICE SERVICE ASSISTANT
Department Of Human Services
04.2024 - Current
INVENTORY CLERK
Oriental Trading Company
11.2020 - 01.2023
LETTER CARRIER
USPS
10.2013 - 10.2020
OSHA 30 -
Advanced Online
CA License - Healthcare
Phlebotomy Training Specialist
High School Diploma -
Bakersfield High School
Some College (No Degree) - Respiratory Therapy
Metropolitan Community College