Elizabeth Dunn
Blountville,TN
Summary
Highly organized Front Office Assistant with over 20 years of experience and exemplary multitasking, time management and customer service skills. Responsible, professional and willing to go the extra mile to assist others with solving problems.
Overview
13
13
years of professional experience
Work History
Front Office II
Holston Medical Group
07.2022 - Current
- Collect and enter patient demographic and insurance data into computer database to establish patient's medical record and update any information as needed.
- Fill out FMLA and disability forms in a timely and efficient manner.
- Type letters for providers when needed.
- Collect co-pay's and deductibles at time of service.
- Train new front office employees and ensure they are capable of performing their job.
- Maintain Dr. Carroll's schedule and the NP's schedule when needed.
- Notify patient's who have no showed appointments and reschedule in a timely manner.
Front Office Medical Assistant
Ballad Health System
05.2011 - 06.2022
- Obtained payments from patients and scanned identification and insurance cards.
- Performed medical records management, including filing, organizing and scanning documents.
- Filled out FMLA and disability for patients in a timely and efficient manner.
- Answered phone calls and took messages for patients.
- Check-in and check-out, insuring patient demographics is correct and collecting co-pays and deductibles.
Education
Associate of Science - Medical Office Systems
Pensacola Christian College
Pensacola, FL05.2001
High School Diploma -
Cedar View Christian School
Kingsport05.1998
Skills
- Bank Deposits
- Call Routing
- Punctual and Reliable
- Telephone skills
- Team Collaboration
- Verbal and written communication
- Scheduling appointments
- Effective Planning
- Sensitive information handling
- Hospitality services
- Cash Handling
- Telephone Etiquette
- Microsoft Office
- Appointment Scheduling
- Office Administration
- Office Organization
- Time Management
Timeline
Front Office II
Holston Medical Group
07.2022 - Current
Front Office Medical Assistant
Ballad Health System
05.2011 - 06.2022
Associate of Science - Medical Office Systems
Pensacola Christian College
High School Diploma -
Cedar View Christian School
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