Elizabeth Eno
Windsor,CO
Summary
Employee who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.
Overview
10
10
years of professional experience
Work History
Insurance Producer
Dave Persa
01.2023 - 02.2024
- Designed presentations and marketing materials to promote insurance products.
- Evaluated competitors' products and services to gain competitive advantage.
- Developed and implemented marketing strategies to boost sales and increase customer base.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Provided detailed information about company insurance products.
- Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
- Investigated and processed claims swiftly to keep customers satisfied.
Physical Therapy Technician
Exos Physical Therapy
02.2020 - 12.2023
- Issued individualized home exercise programs to patients and verified comprehension of instructions before discharge.
- Improved patient outcomes by consistently implementing prescribed physical therapy treatments and exercises.
- Developed and facilitated patient specific stretching and strengthening programs.
- Facilitated patient and family education and training on assistive device and adaptive equipment uses.
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
- Administered ultrasound, diathermy or other therapeutic modalities.
- Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
- Assisted with reception duties like scheduling patients and completing follow up calls.
Napleton chrysler dealership
01.2019 - 10.2019
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
Lush cosmetics
11.2015 - 12.2018
- Trained and mentored new sales representatives.
- Developed custom solutions tailored to individual client needs, demonstrating expert knowledge of company products or services while maximizing value for customers.
- Maintained clean, organized and professional work environment.
- Assisted customers with product selection based on individual needs and preferences.
- Developed creative displays and signage to draw customers to products.
- Seamlessly transitioned between different roles within the sales team as needed, proving adaptability and versatility in driving success across various functions.
Cashier/ Customer Service Associate
Publix
06.2017 - 08.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked with floor team and managers to meet wide range of customer needs.
- Answered questions about store policies and addressed customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier/ Customer Service Associate
Publix
06.2014 - 12.2015
- Started out as a Front End associate, helping with bagging and carts in the parking lot
- I was then promoted to cashier and customer service associate.
Education
High School Diploma -
Palm Beach Gardens High School
Palm Bch Gdns, FL05.2017
Skills
- Cash handling accuracy
- Time management
- Loss prevention
- Detail-oriented
- Mathematical aptitude
- Excellent multi-tasker
- Organized
- Strong communication skills
- Flexible schedule
Accomplishments
Awarded to express manager due to exceptional customer service and the ability to multitask, as well as exceptional time management skills.
Custom
I am currently a high school graduate working on my associates degree at Palm Beach State College
Timeline
Insurance Producer
Dave Persa
01.2023 - 02.2024
Physical Therapy Technician
Exos Physical Therapy
02.2020 - 12.2023
Napleton chrysler dealership
01.2019 - 10.2019
Cashier/ Customer Service Associate
Publix
06.2017 - 08.2018
Lush cosmetics
11.2015 - 12.2018
Cashier/ Customer Service Associate
Publix
06.2014 - 12.2015
High School Diploma -
Palm Beach Gardens High School