Elizabeth Fasano

• Supervised daily operations, ensuring adherence to company policies and procedures.
• Trained and mentored new associates on customer service standards and sales techniques.
• Coordinated staff schedules to optimize coverage during peak shopping hours.
• Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
• Handled customer complaints and inquiries.
• Monitored inventory levels, facilitating timely restocking to meet demand.
• Assisted with training and development of team members.
• Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
• Monitored team's performance and gave feedback when necessary.
• Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.

• Assisted in managing daily store operations and maintaining inventory accuracy.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Updating of the regional/National database and directory.

• Corresponding with and responding to request for materials from presidents, rabbis, lay leaders and the staff of 88+ congregations.

•Directing calls and recording messages for the regional staff.

•Sorting and distributing incoming correspondence, producing, duplicating, and sorting of outgoing mail.

•Assisting Administrator with scheduling and preparations for board meetings and other regional functions.

• Sorted and distributed incoming mail efficiently to ensure timely delivery.
• Managed outgoing mail preparation, including packaging and labeling.
• Maintained accurate records of mail transactions for tracking purposes.
• Assisted in inventory management of office supplies and mailroom equipment.
• Relieving switchboard operator and directing calls for up to 180 staff members.

• Responsible but not limited to the coordination of mass mailings for up to 15 companies as contracted.
• Maintaining records of all contract mail orders for billing purposes.