Elizabeth Faweya
Pflugerville,TX
Summary
Highly organized and proactive workplace and administrative professional with proven experience managing office operations, supporting employees, and ensuring a functional and welcoming work environment. Skilled in handling high-volume requests, coordinating vendors, maintaining accurate documentation, and improving workplace processes. Adept at serving as a primary point of contact and delivering efficient, people-focused operational support in fast-paced environments.
Overview
13
13
years of professional experience
4023
4023
years of post-secondary education
Work History
Workplace Coordinator
Airtable
Austin, TX
08.2022 - 03.2024
- Served as the primary point of contact for workplace requests, supporting employees and ensuring a smooth and functional office environment
- Managed 40-60 daily service requests, ensuring accurate tracking and timely resolution in a fast-paced setting
- Utilized Zendesk and Slack to communicate, track requests, and collaborate with cross-functional teams
- Coordinated with vendors and internal teams to address facilities needs and maintain office operations
- Maintained detailed documentation and records to support operational accuracy and efficiency
- Resolved 90% of workplace issues within established service-level expectations
- Implemented process improvements that reduced procurement costs by 15% annually
- Developed inventory tracking systems, reducing discrepancies by 25%
- Supported workplace logistics, scheduling, and office coordination to enhance employee experience
- Collaborated cross-functionally to improve service delivery and workplace efficiency
Administrative Assistant
Xiid Heights Inc.
Austin, TX
05.2017 - 01.2021
- Supported daily office operations, ensuring smooth administrative and workplace functions
- Managed vendor communications and coordinated office needs and supplies
- Maintained organized filing systems and accurate documentation for operational efficiency
- Handled incoming calls and inquiries, providing timely and professional responses
- Coordinated meetings, scheduling, and office activities
- Assisted in reporting and tracking operational data
Customer Service Representative
Infinity Consortium Inc.
Bronx, NY
03.2011 - 05.2015
- Managed high-volume customer interactions, resolving issues efficiently and professionally
- Maintained accurate documentation and case tracking for all customer inquiries
- Provided excellent service while handling escalations and complex concerns
- Collaborated with internal teams to improve service delivery and customer satisfaction
- Recognized as a top performer for outstanding service
Education
Bachelor of Arts (B.A) - Philosophy
University of Ibadan
Oyo State, NigeriaHigh School Diploma -
Department of Education
New YorkSkills
- Workplace Operations & Office Management
- Facilities Coordination & Vendor Management
- Front Desk & Employee Support
- Case Management & Request Tracking
- Documentation & Records Accuracy
- Process Improvement & Problem Solving
- Microsoft Office (Excel, Word, Outlook)
- CRM Systems (Zendesk)
- Communication Tools (Slack)
- Communication & Cross-Functional Collaboration
Additional Information
Strong ability to thrive in fast-paced, dynamic environments, Proactive problem-solver with attention to detail, Passion for creating organized, efficient, and people-focused workplaces
Timeline
Workplace Coordinator
Airtable
08.2022 - 03.2024
Administrative Assistant
Xiid Heights Inc.
05.2017 - 01.2021
Customer Service Representative
Infinity Consortium Inc.
03.2011 - 05.2015
Bachelor of Arts (B.A) - Philosophy
University of Ibadan
High School Diploma -
Department of Education