Joy Burns
San Francisco,CA
Summary
Workplace Experience and Operations professional with over 4 years of experience supporting fast-paced, high-growth office environments. Skilled in facilities coordination, vendor management, onboarding logistics, and employee engagement initiatives. Known for creating organized, people-first workplaces that enable teams to focus on high-impact work. Thrive at the intersection of operations, culture, and employee experience.
Overview
4
4
years of professional experience
Work History
Receptionist/Office Operations Coordinator
LUMA Hotels
03.2024 - Current
- Serve as front-of-house lead for a high-traffic San Francisco headquarters, welcoming 50–150 daily visitors while maintaining a polished, secure, and hospitality-driven office environment.
- Own day-to-day workplace operations, partnering with facilities and vendors to resolve 15+ daily workplace requests, and ensure seamless office functionality.
- Coordinate conference room scheduling and meeting logistics for executives, interviews, and cross-functional teams.
- Support internal and external events (30–50 attendees), including team lunches, leadership visits, and engagement initiatives.
- Manage office inventory and procurement strategy, ensuring the office remains stocked, organized, and operational.
Receptionist/Office Operations Coordinator
Walnut Creek Marriott
11.2023 - 03.2024
- Coordinated group bookings, leadership visits, and on-site events, ensuring smooth execution from planning through completion.
- Assist with onboarding logistics by preparing, testing, and issuing IT equipment to new hires, ensuring a seamless day-one experience.
- Provided administrative and operational support to senior leadership, including complex calendar management and meeting logistics.
ESL Teacher/Administrative Coordinator
Milestone Institute
10.2021 - 04.2023
- Managed scheduling, documentation, and reporting for over 100 accounts.
- Supported leadership with calendar coordination, logistics, and compliance reporting.
- Maintained a 100% on-time submission rate for over 150 regulatory reports.
Education
Bachelor of Arts - Marketing
George Fox University
Newberg, OR05.2021
Skills
- Workplace Operations & Office Management
- Facilities & Vendor Management
- Event Planning & Logistics (Onsite & Offsite)
- Cross-Functional Team Collaboration
- Administrative & Executive Support
- Employee Experience & Onboarding
- Inventory & Procurement Management
Accomplishments
Employee of the Quarter and Employee of the Year (U.S. & South Korea)
Timeline
Receptionist/Office Operations Coordinator
LUMA Hotels
03.2024 - Current
Receptionist/Office Operations Coordinator
Walnut Creek Marriott
11.2023 - 03.2024
ESL Teacher/Administrative Coordinator
Milestone Institute
10.2021 - 04.2023
Bachelor of Arts - Marketing
George Fox University