Vivian Valdez
Long Beach,USA
Summary
Results-driven healthcare administrative coordinator skilled in streamlining office operations and enhancing patient experience. Expertise in managing high-volume communications, ensuring HIPAA compliance, and coordinating care logistics to facilitate timely and accurate patient services.
Overview
6
6
years of professional experience
Work History
Front Office Receptionist/Administrative Coordinator
Nagourney Cancer Institute
Long Beach, CA
11.2023 - Current
- Manage daily front office operations while serving as the primary administrative liaison between physicians, patients, hospitals, laboratories, pathology departments, and external medical offices.
- Answer and manage high-volume incoming calls, respond to patient inquiries, resolve scheduling conflicts, and provide outstanding customer service both in person and by phone.
- Coordinate physician calendars, appointments, consultations, meetings, telehealth visits, and provider availability to maximize scheduling efficiency.
- Verify patient demographics and insurance information, process patient check-in/check-out, collect payments, and schedule follow-up appointments.
- Create and maintain patient charts while ensuring HIPAA compliance and accurate documentation.
- Monitored multiple email inboxes, responded to patient and provider communications, and distributed information on clinical services and treatment options to ensure timely responses.
- Prepare, distribute, fax, mail, and electronically deliver medical reports, correspondence, specimen collection kits, and physician documentation.
- Coordinate the collection, shipment, and tracking of pathology specimens through hospitals, laboratories, FedEx, and UPS to support timely diagnostic testing.
- Build collaborative relationships with hospital pathology departments to coordinate the release and transportation of tissue and fluid specimens.
- Process patient billing throughout multiple phases of testing, reconcile daily credit card settlements, and support financial record accuracy.
- Coordinated applications for Vanguard patient assistance documentation, maintained payment spreadsheets, and tracked reimbursements.
- Coordinate physician travel, hotel accommodations, conference registrations, transportation, and logistics for providers and VIP guests.
- Assisted with office event planning, managed donor correspondence, and prepared acknowledgment letters while supporting various administrative projects for organizational initiatives.
- Tracked specimen timelines, maintained monthly laboratory schedules, and monitored assay workflow from specimen receipt to final reporting to support diagnostic processes.
Medical Assistant
Antonio Romer, M.D.
Bellflower, CA
02.2023 - 10.2023
- Facilitated patient intake and documentation processes, ensuring accuracy and confidentiality
- Communicated with patients regarding scheduling, forms, and follow-up information
- Updated patient records and maintained organized medical charts
- Coordinated with providers and staff to streamline workflow and enhance operational efficiency
- Upheld HIPAA compliance while maintaining professional communication with patients
- Supported daily office operations in a medical practice setting
Sales Associate
Family Dollar
San Pedro, CA
11.2020 - 02.2022
- Provided exceptional customer service in fast-paced retail environment
- Resolved customer inquiries and issues promptly and effectively
- Managed transactions accurately and efficiently
- Maintained organized work areas and supported daily store operations
Education
Certificate of Completion - Medical Assistant (Clinical & Administrative Training)
ABC Adult School
Cerritos, CA01-2023
High School Diploma -
Jordan High School
Long Beach, CA06-2009
Skills
- Patient engagement
- HIPAA Compliance
- EMR/EHR
- Appointment Scheduling
- Calendar Management
- Office Administration
- Executive Support
- Office Operations
- Payment processing
- Records management
- Data Entry
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Zoom
- Travel coordination
- Event planning
- Customer Service
- Problem Solving
- Time Management
- Team Collaboration
- Bilingual communication
Languages
Spanish
Timeline
Front Office Receptionist/Administrative Coordinator
Nagourney Cancer Institute
11.2023 - Current
Medical Assistant
Antonio Romer, M.D.
02.2023 - 10.2023
Sales Associate
Family Dollar
11.2020 - 02.2022
Certificate of Completion - Medical Assistant (Clinical & Administrative Training)
ABC Adult School
High School Diploma -
Jordan High School