Elizabeth Fernandez
Fort Worth,TX
Summary
Dynamic sales professional with extensive experience at Dillards Department Store, excelling in customer service and relationship building. Proven track record of enhancing team productivity and achieving sales targets through effective leadership and problem-solving skills. Skilled in cash handling and POS operations, fostering a loyal customer base through exceptional service.
Overview
11
11
years of professional experience
Work History
Sales Associate
Dillards Department Store
08.2015 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Business Manager
Dillards Department Store
08.2015 - Current
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Assisted with hiring process and training of new employees.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
Area Sales Manager
Dillards Department Store
08.2015 - Current
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
- Built lasting relationships with clients through outstanding customer service interactions.
- Achieved consistent annual revenue growth by continuously monitoring performance metrics and adjusting strategies accordingly.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Key Holder
Image
07.2014 - 08.2015
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Education
South Hills High School
Fort Worth, TX05.2015
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Listening skills
- Multi-tasking strength
- Goal oriented
- Exceptional customer service
- Relationship building
- Money handling
- Cash register operation
- Store opening and closing
- POS system operation
Timeline
Sales Associate
Dillards Department Store
08.2015 - Current
Business Manager
Dillards Department Store
08.2015 - Current
Area Sales Manager
Dillards Department Store
08.2015 - Current
Key Holder
Image
07.2014 - 08.2015
South Hills High School
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