Elizabeth Fitzgerald
Oklahoma City,OK
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
11
11
years of professional experience
Work History
Lead - Patient Access Specialist
Oklahoma Heart Hospital South
03.2021 - Current
- Actively participated in work groups in the lead up to Epic Go Live
- Assisted the team as an Epic superuser in an attempt to make a smooth transition from Cerner
- Trained new hires for Lab, Emergency Room, and Outpatient Registration
- Handled scheduling of employees as well as handling day-to-day staffing and patient flow needs
- Audited Registrations for accuracy
- Assisted in compiling the Registration Handbook and various job aids
- Worked closely with clinical staff to ensure proper patient authorization and registration when changes were made with the SOHH Tower
- Researched issues with current EMR and assisted colleagues to handle the errors while not sacrificing patient safety
- Served as a resource for clinical staff as well as the PAS department for any registration and authorization issues
Patient Access Specialist, III
Oklahoma Heart Hospital South
10.2020 - 03.2021
- Continued to assist with Authorization and Scheduling teams when assistance was needed
- Reported recurring issues to management, enhancing process efficiency.
- Maintained comprehensive knowledge of managed care contracts.
- Resolved registration issues, reducing errors and improving service quality.
- Facilitated patient registration with empathy and efficiency, ensuring timely service and fostering a welcoming environment for all patients.
Pre-Certification Coordinator, II
Oklahoma Heart Hospital
06.2020 - 10.2020
- Lead the process for building the Cardiac Rehab Authorization Unit by working with Clinical teams, Management and Administration
- Trained new hires for the Cardiac Rehab and OHH Authorization teams
- Audited Cardiac Rehab Authorization Unit and reported results to Management
- Assisted in compiling Authorization Unit training manuals
- Worked with MIS and select team members to build updated OHH/OHHP Authorization Mpages and Hospital Status Dashboard
- Obtained eligibility, benefits, and authorizations for multiple service lines
- Calculated patient financial responsibility and explained to patients and families
- Researched Medical Policies for Sleep Studies, ILRs, Convergents and other procedures considered to be experimental/investigational and shared information with Team Leads and Management to develop notification processes
Pre-Cert/Verification Coordinator
Oklahoma Heart Hospital
12.2014 - 06.2020
Patient Access Registrar
Midwest Regional Medical Center
01.2014 - 12.2014
- Worked accuracy reports for the registration teams and reported to leadership any issues
- Trained new employees in software applications and registration responsibilities
- Verified patient eligibility and benefits
- Notified Medicare patients regarding potential out of pocket cost when an ABN was required
- Calculated and collected patient Copays, Deductibles and Coinsurance
- Reviewed self-pay patient accounts for Medicare and Medicaid coverage to prevent billing errors
- Registered patients for hospital services including Sleep Studies, Radiology, IP/OBS Admissions, Wound Care and ER
- Coordinated with the clinical teams to manage patient flow
Skills
- Attention to Detail
- Problem-solving abilities
- Adaptability and Flexibility
- Contingency Planning
- Continuous Improvement
Timeline
Lead - Patient Access Specialist
Oklahoma Heart Hospital South
03.2021 - Current
Patient Access Specialist, III
Oklahoma Heart Hospital South
10.2020 - 03.2021
Pre-Certification Coordinator, II
Oklahoma Heart Hospital
06.2020 - 10.2020
Pre-Cert/Verification Coordinator
Oklahoma Heart Hospital
12.2014 - 06.2020
Patient Access Registrar
Midwest Regional Medical Center
01.2014 - 12.2014
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