Elizabeth Flores
South Houston
Summary
Motivated worker with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues. Talented leader, communicator and conflict manager with good multitasking and organizational skills.
Overview
5
5
years of professional experience
Work History
Optician
Clear Lake Eye Center
17040 Galveston Rd Webster, Tx 77598
10.2023 - Current
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
Chiropractic Assistant
South Houston Chiropractic
8101 Airport Blvd.
09.2022 - 10.2023
- Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
Manager in Training
MyEyeLab
10.2021 - 09.2022
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility and prior authorizations of glasses. Helped patients with optical selections and dispensing to facilitate customer service.
Wire Person
Powell Industries
10.2019 - 05.2020
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Conducted job responsibilities according to planograms.
Education
Optitian Training Program - Opticianry
San Jacinto College District
12.2023
High School Diploma -
South Houston High School
South Houston, TX05.2019
Skills
- Customer Feedback
- Active Listening
- Electronic Health Records Systems
- Medical History Collection
- Efficiency Improvement
- Updating Medical Records
- Patient Medical Histories
- Optics
- File and Account Updates
- Electronic Charting
Bilingual
- Spanish
- English
Timeline
Optician
Clear Lake Eye Center
10.2023 - Current
Chiropractic Assistant
South Houston Chiropractic
09.2022 - 10.2023
Manager in Training
MyEyeLab
10.2021 - 09.2022
Wire Person
Powell Industries
10.2019 - 05.2020
Optitian Training Program - Opticianry
San Jacinto College District
High School Diploma -
South Houston High School