AYLIN NUNEZ FRANCO
America’s Best Eyeglasses and contacts
Germantown,Maryland
2
Languages
5
years of professional experience
Optician supporting eyewear sales and dispensing through fittings, frame adjustments, basic repairs, and lens recommendations aligned to prescription and lifestyle needs. Processes 50+ lab orders per week, verifies finished eyewear for accuracy, and maintains patient records with strong POS and transaction handling. Educates customers on product care and add-on options to support service quality and sales conversion.
Work History
Optician
9 Months- Handle 30 customer fittings weekly, adjusting frames, making basic repairs, and recommending lens options based on prescriptions.
- Maintain accurate patient records and process payments through POS systems.
- Educate customers on product care and explain coating and protective add-on options.
- Use fluent Spanish to support bilingual customers and clarify service details.
- Manage cash handling and register closeout to support accurate daily transactions.
Store Manager
1 Year 3 Months- Resolved 50 customer escalations weekly with calm, professional customer issue resolution.
- Oversaw daily store operations with a focus on safety, organization, and customer satisfaction.
- Supervised, trained, and mentored staff with ongoing performance feedback and clear expectations.
- Managed cash handling, POS operations, and reporting with attention to accuracy and accountability.
- Provided leadership and motivation to improve team productivity and efficiency across the store.
Shift Supervisor
3 Years- Supervised daily restaurant operations and coordinated team coverage to keep service moving smoothly.
- Managed cash accountability and register accuracy across shifts, supporting reliable POS operations.
- Coached team members through conflict resolution and service standards, reinforcing consistent customer service.
Education
High School Diploma
Skills
Customer service
Bilingual Spanish (fluent)
Sales support
Customer issue resolution
Staff supervision
Shift scheduling
Training
Performance feedback
POS operations
Cash handling
Inventory control
Scheduling
Transaction processing
Personal Information
Title: CUSTOMER SERVICE
Languages
English
Spanish
Timeline
Optician
America’s Best Eyeglasses and contacts
01.2026 - CurrentRead More
Store Manager
Jolly Yolly Kids
10.2024 - 01.2026Read More
Shift Supervisor
Chick-fil-A, MD
10.2021 - 10.2024Read More
Northwest High School
High School Diploma
Read More