Elizabeth Flores
Newark,OH
Summary
Dependable professional with background in coordinating leaves of absence. Experience includes managing FMLA/LOA claims, maintaining compliance with federal and state laws, and providing effective communication to employees regarding leave policies. Strengths include strong organizational skills, quality decision-making ability, and adeptness at balancing multiple priorities for optimal operations. Previous roles have demonstrated positive impact through improved processes and enhanced employee understanding of LOA procedures.
Overview
3
3
years of professional experience
Work History
Leave of Absence Coordinator
Sedgwick CMS
New Albany, Ohio
02.2019 - 04.2021
- Coordinated return-to-work activities for employees returning from a leave of absence.
- Facilitated communication between supervisors, HR personnel, and other stakeholders involved in the leave process.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Maintained confidentiality regarding employee medical information while processing leave requests.
- Reviewed and processed employee leave of absence requests in accordance with applicable federal, state, and local laws.
- Updated HR databases with current information related to employees' leaves of absences.
- Interpreted and explained human resources policies, procedures or regulations.
- Drafted letters notifying employees about their approved leaves of absences.
- Assisted employees with completing required documents for leaves of absences including FMLA paperwork.
- Resolved any issues that arose relating to an employee's request for a Leave of Absence.
- Collaborated with payroll department to ensure accuracy in tracking hours taken as part of approved leaves of absence.
- Responded promptly to inquiries from both internal and external customers related to Leaves Of Absence matters.
- Investigated discrepancies between reported hours taken by an employee during a leave versus actual amount used.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Advised employees about available resources such as short-term disability insurance or unpaid family medical leave options.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Customer Service Representative
Sedgwick CMS
New Albany, Ohio
11.2017 - 01.2019
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Updated databases with new and modified customer data.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Manicurist
C-Tech
Newark, OH10-2021
High School Diploma -
C-Tech
Newark, OHSkills
- Benefits administration
- Recordkeeping
- Workers' compensation
- Disability management
- Return-to-work programs
- FMLA expertise
- Compliance monitoring
- Calendar management
Languages
Spanish
Professional
Timeline
Leave of Absence Coordinator
Sedgwick CMS
02.2019 - 04.2021
Customer Service Representative
Sedgwick CMS
11.2017 - 01.2019
Manicurist
C-Tech
High School Diploma -
C-Tech