Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Elizabeth Flores

Fresno,CA

Summary

Dynamic Office Manager at Bruno’s Iron & Metal, adept in optimizing operations and enhancing customer satisfaction. Proven track record in implementing efficient filing systems and managing vendor relationships. Skilled in budget administration and conflict resolution, fostering a collaborative team environment that drives productivity and operational excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Office Manager

Bruno’s Iron & Metal
Fresno, CA
12.2024 - Current
  • Assisted with daily office operations and administrative tasks to ensure smooth workflow.
  • Organized files and maintained documentation for easy access and retrieval.
  • Coordinated meetings, prepared agendas, and documented meeting minutes for team communication.
  • Supported inventory management by tracking office supplies and placing orders as needed.
  • Managed scheduling for office personnel to optimize resource allocation effectively.
  • Engaged with vendors to facilitate service agreements and maintain positive relationships.
  • Implemented filing systems that improved information retrieval efficiency within the office.
  • Contributed to team projects by providing administrative support and handling routine inquiries efficiently.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Enhanced communication within office by implementing centralized digital messaging platform.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Reduced environmental impact by initiating recycling program and promoting paperless processes.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development

Dispatch Coordinator

Bruno’s Iron & Metal
Fresno, CA
02.2022 - Current
  • Coordinated dispatch schedules to optimize delivery efficiency and meet customer needs.
  • Communicated effectively with drivers to ensure timely pickups and deliveries.
  • Managed inventory tracking systems to maintain accurate stock levels for operations.
  • Assisted in developing routes that minimized delays and reduced transportation costs.
  • Collaborated with team members to streamline dispatch processes and enhance workflow efficiency.
  • Adapted quickly to changing priorities, ensuring responsiveness to urgent requests from clients.
  • Supported training of new staff on dispatch protocols and operational procedures for consistency.
  • Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
  • Monitored shipment statuses and addressed issues proactively to maintain service quality.
  • Streamlined communication between drivers, customers, and management for improved customer satisfaction.
  • Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
  • Responded to high volume of phone and email requests to provide logistics information.
  • Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
  • Developed and implemented process enhancements to drive continuous program improvement.
  • Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
  • Implemented GPS tracking system, improving route accuracy and minimizing delivery times.
  • Enhanced dispatch efficiency by implementing new routing strategies and optimizing driver schedules.
  • Created detailed reports on dispatch activities that were used by management to monitor performance trends over time.
  • Analyzed data from various sources to identify areas for improvement in dispatch operations and make informed recommendations for changes.
  • Monitored driver locations in field and solved discrepancies to keep team on-track.
  • Managed emergency situations effectively, coordinating alternate routes or resources to minimize disruption to the delivery process.
  • Improved response times by prioritizing urgent requests while maintaining attention to routine orders.
  • Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
  • Provided ongoing support for drivers with route adjustments, load information, or other assistance as needed during their shifts.
  • Trained newly hired dispatchers on company policies and procedures, fostering a cohesive team environment focused on customer service excellence.
  • Organized paperwork and explained individual job parameters for each assignment.
  • Assisted in the development of performance metrics for drivers, leading to increased productivity and accountability.
  • Ensured compliance with federal transportation regulations through diligent record keeping and adherence to safety standards.
  • Coordinated regular inspections of vehicles and scheduled preventive maintenance.
  • Leveraged Software and other tools to track data and make recommendations.
  • Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
  • Reduced delays with proactive monitoring of shipment progress and timely resolution of issues.
  • Increased operational flexibility through cross-training in other roles such as logistics coordination or scheduling.
  • Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
  • Promoted a positive work environment within the dispatch team by fostering open communication and recognizing individual achievements.
  • Supported long-term growth by participating in strategic planning discussions about future staffing needs.
  • Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
  • Managed customer accounts and invoicing.
  • Scheduled and organized delivery routes.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Scheduled deliveries and pickups according to customer needs.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Communicated with customers to provide delivery updates and resolution.
  • Answered phone calls and responded to customer emails.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Provided customers with information on products and services.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Monitored and tracked dispatch communication systems.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Received new orders, prepared documentation, and assigned personnel.
  • Assisted in resolving customer complaints and grievances.
  • Utilized customer feedback to improve customer service.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Tracked and monitored vehicle performance and maintenance.
  • Preserved accurate records of dispatched orders, deliveries and receipts.

Family Services Coordinator

Habitat for Humanity
Fresno, CA
08.2017 - 09.2021
  • Assisted with daily office operations and administrative tasks to ensure smooth workflow.
  • Organized files and maintained documentation for easy access and retrieval.
  • Coordinated meetings, prepared agendas, and documented meeting minutes for team communication.
  • Supported inventory management by tracking office supplies and placing orders as needed.
  • Managed scheduling for office personnel to optimize resource allocation effectively.
  • Engaged with vendors to facilitate service agreements and maintain positive relationships.
  • Implemented filing systems that improved information retrieval efficiency within the office.
  • Contributed to team projects by providing administrative support and handling routine inquiries efficiently.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Enhanced communication within office by implementing centralized digital messaging platform.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Reduced environmental impact by initiating recycling program and promoting paperless processes.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development

Customer Service Representative

Bruno’s Iron & Metal
Fresno, CA
11.2021 - Current
  • Provided exceptional customer support by addressing inquiries and resolving issues efficiently.
  • Conducted thorough product knowledge sessions to enhance team understanding and improve customer interactions.
  • Managed order processing and fulfillment to ensure timely delivery of services.
  • Assisted in training new staff on company policies and customer service protocols.
  • Utilized CRM software to track customer interactions and streamline follow-up procedures.
  • Collaborated with team members to develop solutions for recurring customer concerns.
  • Maintained accurate records of customer feedback to inform service improvement initiatives.
  • Enhanced customer satisfaction through proactive communication and effective problem-solving techniques.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Managed timely and effective replacement of damaged or missing products.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Cross-trained and provided backup support for organizational leadership.
  • Investigated and resolved accounting, service and delivery concerns.
  • Trained staff on operating procedures and company services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Implemented and developed customer service training processes.
  • Cross-trained and backed up other customer service managers.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Created and maintained detailed database to develop promotional sales.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Identified and resolved discrepancies and errors in customer accounts.

Office Leader

Bruno’s Iron & Metal
Fresno, CA
10.2023 - 12.2024
  • Managed daily office operations, ensuring efficiency and adherence to safety protocols.
  • Coordinated communication between departments to streamline workflow processes.
  • Assisted in inventory management, tracking supplies, and ordering materials as needed.
  • Trained new staff on office procedures and company policies for optimal performance.
  • Implemented filing systems that improved document retrieval time and organization.
  • Supported financial reporting by maintaining accurate records of transactions and expenses.
  • Enhanced customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with team members to develop strategies for improving operational efficiency.
  • Promoted a culture of inclusivity within the workplace through diversity awareness training programs and conflict resolution strategies when necessary.
  • Liaised between departments to ensure seamless communication flows for improved cross-functional collaboration.
  • Developed and executed successful office policies to maintain a positive work environment.
  • Assessed employee skillsets continuously, providing tailored professional development opportunities as needed.
  • Established a welcoming atmosphere for visitors by maintaining a clean, organized reception area with friendly staff interactions.
  • Evaluated vendor relationships, negotiating favorable contracts that resulted in cost savings for the company.
  • Implemented data-driven decision-making practices to optimize operational efficiency within the office environment.
  • Collaborated with IT professionals to upgrade technology infrastructure, boosting overall office productivity.
  • Supervised office staff, providing guidance, training, and performance evaluations for continuous improvement.
  • Upheld strict confidentiality standards when managing sensitive information or documents related to company operations or personnel matters.
  • Coordinated events and meetings, ensuring smooth logistics and satisfied attendees.
  • Reduced overhead costs with thorough budget analysis and strategic financial planning.
  • Oversaw inventory management processes, ensuring adequate supplies were always available while minimizing wasteful spending.
  • Managed daily operations for optimal productivity and staff satisfaction.
  • Enhanced team collaboration, employing effective communication strategies and tools.
  • Maintained high levels of customer satisfaction by addressing inquiries promptly and professionally.
  • Facilitated timely completion of projects through diligent task delegation and deadline enforcement.
  • Improved office efficiency by streamlining processes and implementing new organizational systems.
  • Optimized space utilization by implementing creative workspace designs and layouts.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Completed daily logs for management review.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Increased customer service success rates by quickly resolving issues.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Proofread and edited documents for accuracy and grammar.
  • Trained and supervised employees on office policies and procedures.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Served as corporate liaison for finance, IT, and marketing departments.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

Sunnyside High School
Fresno, CA

Computer And Information Systems

Central Adult Education
Fresno, CA
06.2019

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Administrative support
  • Payroll processing
  • Bookkeeping
  • Document management
  • Payroll and budgeting
  • Clerical support
  • Account reconciliation
  • Relationship building
  • Mail handling
  • Scheduling
  • Scheduling coordination
  • Inventory control
  • Staff management
  • Employee supervision
  • Operations management
  • Human resources
  • Conflict management
  • Staff hiring
  • Supply management
  • Administrative oversight
  • Employee training
  • Training and coaching
  • Documentation and control
  • Policy implementation
  • Workflow optimization
  • Financial reporting
  • Financial tracking
  • Expense reporting
  • Team supervision
  • Staff training
  • Financial accounting
  • Report preparation
  • Event coordination
  • Business administration
  • Meeting planning
  • Facility management
  • Database administration
  • Travel coordination
  • Team bonding
  • Workflow planning
  • Documentation expertise
  • Policy and procedure modification
  • Compliance monitoring
  • Project management
  • Policy development
  • Contract administration
  • Information protection
  • Workforce management
  • Strategic planning
  • Budgetary planning
  • Technical support
  • Contract negotiations
  • Budgeting expertise
  • Performance improvement
  • Report writing
  • Regulatory compliance
  • Budget administration
  • Data retrieval systems
  • Proposal writing
  • Presentation design
  • Banking operations
  • Office management software
  • Vendor engagement
  • Senior leadership support
  • Computer skills
  • Scheduling and coordinating
  • Decision-making
  • Customer relationship management
  • Problem resolution
  • Teamwork and collaboration
  • Good judgment
  • Documentation and reporting
  • Professional and courteous
  • Team leadership
  • Managing operations and efficiency
  • Administration and reporting
  • Schedule management
  • Work Planning and Prioritization
  • Hiring and training
  • Task delegation
  • Onboarding and orientation
  • Negotiation and conflict resolution
  • Interpersonal relations
  • Team development
  • Financial management
  • Goal setting
  • Training and development
  • Employee coaching and mentoring

Accomplishments

  • Investigated, identified and reconciled account discrepancies totaling $20,000 in company savings.
  • Oversaw program to reduce paper waste, resulting in $8,000 savings per year.
  • Planned and coordinated Safety Training projects.
  • Developed and instituted employee training and retention initiative that reduced personnel turnover by 80% within six months.
  • Coordinated 15 special public and private events.
  • Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of task.
  • Recognized by management for implementing a streamlined tracking and documentation system for incoming and outgoing recyclable materials, significantly improving operational efficiency which reduced processing errors by 30%, increased daily throughput by 20%, and enhanced coordination between scale operators and dispatch, resulting in smoother day to day operations and improved service to our recyclers and vendors.

    .

Certification

  • CPR Certification
    Completed CPR training with Boretti, Inc., focusing on emergency response and life-saving procedures.
    Date Completed: 2024
  • Drug & Alcohol Awareness Training
    Completed training with TLC, covering workplace substance abuse awareness, prevention, and safety compliance.
    Date Completed: 2024

Timeline

Office Manager

Bruno’s Iron & Metal
12.2024 - Current

Office Leader

Bruno’s Iron & Metal
10.2023 - 12.2024

Dispatch Coordinator

Bruno’s Iron & Metal
02.2022 - Current

Customer Service Representative

Bruno’s Iron & Metal
11.2021 - Current

Family Services Coordinator

Habitat for Humanity
08.2017 - 09.2021

Sunnyside High School

Computer And Information Systems

Central Adult Education

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Elizabeth Flores