Elizabeth Flores
Rosenberg,TX
Summary
I am an outgoing driven professional with extensive experience in customer service and team building. With a proven track record in inventory control and operational efficiency, enhancing store profitability. I have strong relationship-building skills that foster a positive work environment, while strategic planning and decision-making drive team success. Recognized for exceptional performance and leadership in fast-paced settings, I've remained #1 of my district for 3 years for sales and shrink!
Overview
10
10
years of professional experience
Work History
Care Giver
Kellie's Sitting Services
Richmond, TX
01.2023 - Current
- Assisted clients with daily living activities to enhance overall well-being.
- Supported medication reminders and adherence for client health management.
- Maintained a clean and safe environment by following hygiene protocols and safety guidelines.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationship with client to deliver emotional support and companionship.
Store Manager
Dollar Tree
Rosenberg, TX
06.2021 - 02.2026
- Supervised daily store operations to ensure optimal customer service and operational efficiency.
- Trained and mentored team members to enhance performance and promote a positive work environment.
- Implemented inventory management strategies to minimize stock discrepancies and optimize product availability.
- Analyzed sales data to identify trends, driving promotional strategies and enhancing store profitability.
- Developed staff schedules, ensuring adequate coverage during peak hours while managing labor costs effectively.
- Conducted regular audits of store compliance with company policies, improving overall operational standards.
- Resolved customer complaints promptly, fostering loyalty through effective problem-solving and service recovery techniques.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. (Was TOPGUN for 3 years straight)
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Server Trainer
Cracker Barrell Old Country Store
Conroe, TX
02.2016 - 02.2018
- Assisted clients with daily living activities to enhance overall well-being.
- Supported medication reminders and adherence for client health management.
- Maintained a clean and safe environment by following hygiene protocols and safety guidelines.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationship with client to deliver emotional support and companionship.
Server Trainer
Texas Roadhouse
Rosenberg, TX
02.2018 - 07.2021
- Trained new servers on menu knowledge and service standards.
- Conducted role-playing exercises to enhance customer interaction skills.
- Provided constructive feedback to improve service delivery and efficiency.
- Collaborated with management to identify training needs and opportunities for improvement.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Enhanced team communication and cohesion with team-building activities integrated into training sessions.
- Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.
- Cash handling
- Stocking and food rotation
Education
High School Diploma -
Bellaire Hight School
Bellaire, TXSkills
- Customer service
- Cash management
- Store operations
- Inventory control
- Team Training
- Staff management
- Strategic selling
- Quality assurance
- Merchandising operations
- Merchandise planning
- Employee scheduling
- Staff recruitment
- Deposit preparation
- Operations oversight
- Merchandise pricing
- Financial records oversight
- Hospitality and accommodation
- Decision-making
- Team leadership
- Relationship building
- Goal setting
- Employee motivation
- Strategic planning
- Data management
- Performance evaluation and monitoring
Timeline
Care Giver
Kellie's Sitting Services
01.2023 - Current
Store Manager
Dollar Tree
06.2021 - 02.2026
Server Trainer
Texas Roadhouse
02.2018 - 07.2021
Server Trainer
Cracker Barrell Old Country Store
02.2016 - 02.2018
High School Diploma -
Bellaire Hight School