Elizabeth Franco
Cicero,IL
Summary
Obtain a position where my customer service skills can be utilized to enhance customer satisfaction. Authorized to work in the US for any employer
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Patient Service Representative
Illinois Retina Associates
Oak Park, CA
03.2023 - Current
- Checking patients in and out
- Insurance verifications
- Obtain authorization and benefit investigations for procedures/ surgeries
- Trained employees during the transition of a new software
- Obtained medical records
Office Manager
West Suburban Midwife Associates Ltd, Dr, Monique Brotman DO
Oak Park, IL
08.2021 - Current
- Greeting patients
- Scheduling appointments
- Maintain an organized office
- Room patients and order labs when needed
- Maintaining inventory
- Verification of insurance coverage and obtaining prior authorizations
- Obtaining medical histories
- Maintaining and obtaining medical record
- Fulfilled clerical activities
- Ordering and stocking supplies
Hearing Screener Coordinator
Pedatrix Medical Group
02.2017 - 05.2021
- Perform newborn hearing screens for inpatient and outpatient
- Documented hearing screen results using EPIC system
- Organized and managed computer-based data in a timely and accurate manner
- Adhered to hospital sanitation’s policies and protocols
- Familiar with Illinois state Hi-Track system
- Hire, performed initial training to hearing screeners and followed all relevant protocols for screening personnel
- Organized team meetings
- Handled employee’s time card and schedules.
Education
High school diploma -
J. Sterling Morton West High school
Berwyn, IL 01.2009 - 05.2013
Skills
English and Spanish fluency
Patient greeting
Insurance verifying
Flexible and Adaptable
Training and Development
Timeline
Patient Service Representative
Illinois Retina Associates
03.2023 - Current
Office Manager
West Suburban Midwife Associates Ltd, Dr, Monique Brotman DO
08.2021 - Current
Hearing Screener Coordinator
Pedatrix Medical Group
02.2017 - 05.2021
High school diploma -
J. Sterling Morton West High school
01.2009 - 05.2013