FATIMA VILLAGRANA
Chicago,IL
Summary
Highly-motivated 21 year old bilingual with desire to take on new challenges. I have a strong worth ethic, great adaptability, exceptional interpersonal and time management skills. Adept at working effectively unsupervised and quickly mastering new skills. I like to be energetic and make the work place a positive environment.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Northwestern Medicine
Chicago, 60602
11.2023 - Current
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Maintained a clean and organized reception area.
- Answer incoming calls in a professional manner.
- Make outgoing calls to patients that need help scheduling.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Scanned documents into electronic health record system as needed.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled patient appointments over phone and in person, maximizing productivity.
Guest Service Representative
Target
Chicago, IL
09.2021 - 06.2023
- Prepared daily shift briefings for other Guest Service Associates on duty.
- Assisted in training new Guest Service Attendants on proper customer service techniques.
- Provided day-to-day leadership and guidance to guest service staff.
- Participated in team meetings to discuss strategies for improving guest service standards.
- Analyzed costumers issues and complaints.
- Worked effectively with other team members.
- Conducted periodic audits of cash registers to verify accuracy of money handling practices.
- Followed company and legal requirements for deliveries, money handling and transportation.
Cashier/Restaurant Hostess
Paisans Pizza
Chicago, IL
02.2021 - 09.2021
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Supported front-end procedures to keep items well-stocked to prevent shrinkage.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Monitored cash drawers in checkouts to verify adequate cash supply.
Education
Some College (No Degree) - Ultrasound Tech
Malcolm X
Chicago, ILSkills
- Medical filing
- Spanish and English Fluency
- Medical terminology knowledge
- Patience under pressure
- Team building
- Organization
- Multitasking
- Problem Resolution
- Computer Skills
- Time Management and Deadlines
- Personable and Approachable
- Apply Feedback
Affiliations
- I work part time at a non-profit called Urban Warriors as a head coach for younger girls soccer. I've always been inclined to work closer with my community and they've given me the opportunity to do that and more.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Patient Service Representative
Northwestern Medicine
11.2023 - Current
Guest Service Representative
Target
09.2021 - 06.2023
Cashier/Restaurant Hostess
Paisans Pizza
02.2021 - 09.2021
Some College (No Degree) - Ultrasound Tech
Malcolm X
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