Martha Bonilla
1823 El Monte ,TX
Summary
Patient Service Representative with 18yrs experience Proven track record in enhancing patient satisfaction through exceptional customer service and effective appointment scheduling. Skilled in HIPAA compliance and insurance verification, fostering positive relationships with patients and staff while ensuring confidentiality and operational efficiency.
Overview
18
18
years of professional experience
Work History
Patient Service Representative
WellMed Medical Management - United Health Group
11.2007 - 03.2026
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Trained new staff on filing, phone etiquette and other office duties.
- Coordinated patient scheduling to optimize clinic workflow and enhance service delivery.
- Implemented new electronic health record system, improving data accuracy and retrieval speed.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Software to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
Education
High School Diploma - General Studies
Eastern High School
Lansing, MI06-1984
Skills
Medical filing
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Payment collection
HIPAA compliance
Insurance verification
Insurance verifying
Appointment scheduling
Patient confidentiality
Patient intake
Payment collection
Scheduling appointments
Medical terminology
Patient greeting
Eligibility determination
Medical insurance
Document filing
FLUENT IN LANGUAGE
System updates
Electronic health records
Patient follow-up
Appointment confirmation
Medical filing
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Patient Service Representative
WellMed Medical Management - United Health Group
11.2007 - 03.2026
High School Diploma - General Studies
Eastern High School