Elizabeth Fransen
Sterling,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Medical Records Clerk
Wexford Health Services (Dixon CC)
Dixon, IL
11.2023 - Current
- Supports medical staff by providing organized and accurate medical records.
- Sorts and distributes incoming and outgoing medical records.
- Reviews medical records for completeness and files records in alphabetic and numeric order.
- Follows up with medical staff regarding missing information in patient records.
- Maintains accuracy, completeness, and security for medical records and health information.
- Follows exact procedures for handling transfers and other releases of medical records.
- Assists in training new staff on medical record processing and filing procedures.
- Maintains confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Provides assistance related to medical records and transfers of offenders from institution to institution, incoming and outgoing.
- Without providing opinions, responds to inquiries regarding information contained in the medical record as directed by the Medical Records Director.
Direct Support Professional
Kreider Services
Dixon, IL
05.2023 - Current
- Assists disabled individuals to support independence and well-being.
- Administers medication as directed by physician.
- Maintains clean, safe, and well-organized patient environment.
- Assists individuals with daily living needs to maintain self-esteem and general wellness.
Telecommunicator Trainee
Illinois State Police
Sterling, IL
05.2024 - 10.2024
- Dispatched Troopers to calls for service in a timely manner, utilizing knowledge of jurisdictional boundaries and radio protocol.
- Maintained communication with field units by providing them with up-to-date information on incidents they were responding to or investigating.
- Adhered strictly to applicable laws related to privacy regulations when handling sensitive information.
- Utilized computer aided dispatch software to enter data into the database in order to create incident reports.
- Advised personnel about accidents, weather conditions or other hazards.
- Received and documented emergency calls for service from the public, providing callers with necessary information and assistance.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Customer Service Associate
Farmers Insurance Agency
Freeport, IL
11.2021 - 04.2023
- Conferred with policy holders to gather claims information and start claim process, set up mitigation, and other services offered to policy holders in regards to their claim situation.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- First person contacted when policy holder experiences extensive damage to property, and being able to set up restoration or hotel stay to make the situation a little less distressing.
- Gathers information to file claims regarding auto accidents or damage, which includes setting up towing, rentals, repair shops, total losses, and assigning appropriate adjusters.
Mental Health Technician
Jack Mabley Developmental Center (IDHS)
Dixon, IL
05.2018 - 10.2022
- Assists developmentally disabled individuals with everyday tasks such as; personal hygiene, light house work, and daily meals.
- Documented DD Individuals interactions in compliance with HIPAA requirements.
- Identified and addressed DD Individuals mental health challenges to support Individuals.
- Provided excellent service to individuals through personable communication.
- Assists DD Individuals with everyday tasks such as; Personal hygiene, light house work, daily meals, and work programs.
- Effectively managed daily charting for each Individual.
Direct Support Professional
DD Homes Network
Freeport, IL
11.2016 - 04.2018
- Maintained a clean and well-organized environment for residents' happiness and safety.
- Transported residents to doctors appointments and errands.
- Enhanced patient well-being by supporting participation in recreational activities.
- Tracked and reported residents' progress based on observations and conversations.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Developed strong and trusting rapport with clients to facilitate smooth, quality care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Documented client progress in charts and logbooks.
Direct Support Professional
Milestone Inc
Rockford, IL
07.2015 - 01.2016
- Assisted adolescent individuals with personal hygiene, mobility and transportation.
- Prepared food and helped individuals eat to support healthy nutrition.
- Documented current individual information to update behaviors and eating habits.
- Monitored client's well-being, safety and comfort under QIDP direction.
Education
GED -
Forreston High School
Forreston, IL2007
Skills
- Knowledge of medical terminology
- Charting and clinical documentation
- Microsoft Office
- Excellent customer service skills
- Microsoft Excel
- Claims knowledge
Timeline
Telecommunicator Trainee
Illinois State Police
05.2024 - 10.2024
Medical Records Clerk
Wexford Health Services (Dixon CC)
11.2023 - Current
Direct Support Professional
Kreider Services
05.2023 - Current
Customer Service Associate
Farmers Insurance Agency
11.2021 - 04.2023
Mental Health Technician
Jack Mabley Developmental Center (IDHS)
05.2018 - 10.2022
Direct Support Professional
DD Homes Network
11.2016 - 04.2018
Direct Support Professional
Milestone Inc
07.2015 - 01.2016
GED -
Forreston High School
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