Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Elizabeth Garcia

Elizabeth Garcia

El Centro,CA

Summary

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Passionate front-end team lead offering 5 years of success and experience in customer and personal service. Additional expertise includes time management, effective planning and computer literacy. Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 7 years of experience to dynamic new position.

Overview

30
30
years of professional experience
6
6
years of post-secondary education

Work History

Front End Team Lead

Walmart
El Centro, CA
11.2014 - Current
  • Monitored cash drawers in 38 checkout stations to verify adequate cash supply.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Created employee schedules to align coverage with forecasted demands.

Retail Associate

Lane Bryant
La Quinta, CA
06.1999 - 09.2002
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Customer Service Cashier

Walmart
El Centro, CA
06.1998 - 06.1999
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Responded to customer calls and emails to answer questions about products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Processed refunds and exchanges in accordance with company policy.
  • Utilized POS system to handle customer cash and credit card transactions.

Security Officer

Las Vegas County Office
Las Vegas, NV
06.1994 - 08.1996
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Reported suspicious activities and persons to law enforcement.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Examined doors, windows and gates to verify security.

Security Clerk

County Detention Center In Las Vegas
Las Vegas, NV
07.1994 - 06.1999
  • Secured personal and company goods against robbery, vandalism, and illegal entry.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Permitted entry with escort for approved persons into secure locations.
  • Monitored employee activities, confirming compliance with security regulations.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Contacted law enforcement in case of unauthorized persons, documents, and materials.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Examined doors, windows and gates to verify security.
  • Monitored CCTV cameras and alarm systems for security breaches.

Landscape Foreman

Luera Landscaping Inc
Las Vegas, NV
06.1993 - 08.1993
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Developed lasting customer relationships and grew network over time.
  • Installed underground sprinkler systems to provide grass and gardens with adequate water supply.
  • Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
  • Performed planting, watering, mulching, and edging of lawns.
  • Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Assisted with weekly project planning and crew scheduling.
  • Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
  • Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Installed lights, sprinklers and other outdoor features based on requirements.
  • Educated clients on proper care and maintenance of landscaping projects.
  • Managed and coordinated installation of complex landscaping projects.
  • Researched and identified appropriate plants and materials for landscaping projects.

Education

Master Of Criminal Justice - Criminal Justice

UNLV
Las Vegas, NV
08.1995 - 09.1997

Made A Transfer To UNLV - English Language And Literature

Imperial Valley College
Imperial, CA
06.1994 - 06.1995

High School Diploma -

Central Union High School
El Centro, CA
06.1991 - 06.1994

Skills

Accurate money handling

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Accomplishments

I learned how to fix machines, like self checkouts and registers and money recycler. I learn to be responsible for the lottery machine, and how to order and put in machine.

I can take a register apart and put back together for Walmart.

I learned to use the forklift, and got licensed.

Timeline

Front End Team Lead

Walmart
11.2014 - Current

Retail Associate

Lane Bryant
06.1999 - 09.2002

Customer Service Cashier

Walmart
06.1998 - 06.1999

Master Of Criminal Justice - Criminal Justice

UNLV
08.1995 - 09.1997

Security Clerk

County Detention Center In Las Vegas
07.1994 - 06.1999

Security Officer

Las Vegas County Office
06.1994 - 08.1996

Made A Transfer To UNLV - English Language And Literature

Imperial Valley College
06.1994 - 06.1995

Landscape Foreman

Luera Landscaping Inc
06.1993 - 08.1993

High School Diploma -

Central Union High School
06.1991 - 06.1994

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Elizabeth Garcia