Elizabeth Garcia
Coral Gables,FL
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
17
17
years of professional experience
Work History
Office Administrative Assistant
Miami Counseling Services
01.2017 - Current
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledge assistance.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Updated monthly feedback reports of each client.
- Schedule intake appointments for new clients.
Data Entry Clerk
Preferred Process Servers
06.2013 - 11.2016
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Communicated with supervisor to process data quickly and resolve discrepancies.
- Followed established procedures to enter and process data correctly.
- Verified accuracy of data entered into system to produce error-free return of service.
- Updated and maintained client information, documents and records.
- Corrected data entry errors to prevent duplication or data degradation.
- Preserved client confidence and protected operations by keeping information confidential.
Customer Service Assistant
Mesa Insurance
04.2007 - 09.2012
- Built strong relationships with customers by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about policy changes, renewals and quotes.
- Contacted lenders and banks for renewals.
- Communicated with adjusters
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Collected premiums on or before effective date of coverage.
Education
Associate of Science - Criminal Justice
Everest Institute - Miami, FL
Miami, FL02.2008
Skills
- Database Entry
- Customer Engagement
- Database Maintenance
- Organizing and Categorizing Data
- Customer Satisfaction
- Database and Client Management Systems
- Word Processing
Timeline
Office Administrative Assistant
Miami Counseling Services
01.2017 - Current
Data Entry Clerk
Preferred Process Servers
06.2013 - 11.2016
Customer Service Assistant
Mesa Insurance
04.2007 - 09.2012
Associate of Science - Criminal Justice
Everest Institute - Miami, FL
Similar Profiles
Shannon GeigerShannon Geiger
Psychiatric Care Coordinator at Methodist Services-Community Counseling ServicesPsychiatric Care Coordinator at Methodist Services-Community Counseling Services
Gabriela LopezGabriela Lopez
Volunteer at Miami-Dade Animal Services Pet ServicesVolunteer at Miami-Dade Animal Services Pet Services
Rebecca YounkinRebecca Younkin
Lead Group Therapist at Chestnut Ridge Counseling Services Inc.Lead Group Therapist at Chestnut Ridge Counseling Services Inc.
Carmen Maria ArvesuCarmen Maria Arvesu
Founder / Artistic Director at The Vault Dance StudioFounder / Artistic Director at The Vault Dance Studio
Lucia HernandezLucia Hernandez
Airport Operations Specialist at Miami Dade Aviation DepartmentAirport Operations Specialist at Miami Dade Aviation Department