Elizabeth Garcia
Coral Gables,FL
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
17
17
years of professional experience
Work History
Office Administrative Assistant
Miami Counseling Services
01.2017 - Current
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledge assistance.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Updated monthly feedback reports of each client.
- Schedule intake appointments for new clients.
Data Entry Clerk
Preferred Process Servers
06.2013 - 11.2016
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Communicated with supervisor to process data quickly and resolve discrepancies.
- Followed established procedures to enter and process data correctly.
- Verified accuracy of data entered into system to produce error-free return of service.
- Updated and maintained client information, documents and records.
- Corrected data entry errors to prevent duplication or data degradation.
- Preserved client confidence and protected operations by keeping information confidential.
Customer Service Assistant
Mesa Insurance
04.2007 - 09.2012
- Built strong relationships with customers by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about policy changes, renewals and quotes.
- Contacted lenders and banks for renewals.
- Communicated with adjusters
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Collected premiums on or before effective date of coverage.
Education
Associate of Science - Criminal Justice
Everest Institute - Miami, FL
Miami, FL02.2008
Skills
- Database Entry
- Customer Engagement
- Database Maintenance
- Organizing and Categorizing Data
- Customer Satisfaction
- Database and Client Management Systems
- Word Processing
Timeline
Office Administrative Assistant
Miami Counseling Services
01.2017 - Current
Data Entry Clerk
Preferred Process Servers
06.2013 - 11.2016
Customer Service Assistant
Mesa Insurance
04.2007 - 09.2012
Associate of Science - Criminal Justice
Everest Institute - Miami, FL