Elizabeth Garcia
Houston,TX
Summary
Dedicated professional with a proven track record of achieving company objectives through organized and efficient practices. Demonstrates strong adaptability to new challenges while maintaining high productivity in customer service roles. Recognized for expertise in conflict resolution, data entry, and customer relationship management, fostering positive customer experiences. Core competencies include effective communication and problem-solving skills that enhance organizational brand reputation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
UHC LivePerson Advocate4Me Rep
United Healthcare Group
Houston, TX
10.2022 - Current
- Greeted customers and responded to inquiries in a timely manner.
- Escalated unresolved issues to appropriate departments for further investigation.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Responded to customer inquiries and complaints, providing timely and effective solutions to maintain high service standards.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Answered customer inquiries promptly and professionally.
- Answered questions and resolved concerns for customer support.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Managed client accounts, ensuring satisfaction and retention through regular communication and problem resolution.
- Processed customer orders and collected payment information.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
Registered Behavior Technician (RBT)
A.C.E Behavioral Services
Miami, FL
12.2019 - 01.2022
- Providing direct client care in one-on-one and group settings
- Following the behavior reduction and behavioral skill acquisition protocols
- Collecting and recording data based on client behavior
- Communicating with clients, parents, and caregivers regarding client progress
- Assisting behavior analysts and assistant behavior analysts with behavior reduction assessments and skills acquisition
- Assisting behavior analysts and assistant behavior analysts in the preparation of client materials
- Kept accurate records by documenting progress and adhering to prescribers behavior plan
- Learned specialized behavior approaches to implement behavioral strategies
- Treated clients and families with respect and dignity
Law Clerk
Deconcini McDonald Yetwin & Lacy, PC
Phoenix, AZ
05.2016 - 05.2019
- Scan all conformed copies of court filings; forwarding of the scanned conformed copy to public advocate, county attorney, commission pursuant to instructions for handling of mental health filings
- Filing of hard copies of documents in client's file
- Create hard files
- Prepare closing letters and close file and coordinate shipping to offset storage
- Mail, open, date stamp, scan and index each day's mail to electronic files
- Minute Entries: Print and index to electronic files
- Forward copies to paralegal and attorney handling the case, forward to client
- Court Filings: Instructions for courier, mailing to parties entitled to notice of pleadings pursuant to mailing certificate
- Assist the office administrator with invoices, keeping control of issues and contacting her to keep her updated of my decisions
- Sign up the attorneys for seminars
- Interviews, supplies, file storage, water deliveries, approving bills and invoices for payment, responsible for receptionists such as training them, and distributing tasks, approve time off for
- I would do coverage for both receptionist and secretary when they were sick or time off
Education
Associate in Arts (AA) - Child Psychology
Mesa Community College
Mesa, AZ12.2018
Skills
- Filing
- Customer Support Expertise
- Analytical Problem Solving
- Advanced Excel Proficiency
- Fluent In Two Languages
- Legal Research
- Hands-On Experience with Youth
- Special Education Expertise
- Mental Health Support
- Data Gathering
- Applied Behavior Analysis
- Proficient in Autism Support
- Individual Behavioral Therapy
- Telephone reception
- Client services
- Records management
- Customer relations
Certification
- Registered Behavior Technician, Present
- CPR/First Aid, Present
- Professionalism in Allied Health with MedCerts Coursera
Languages
- English, Expert
- Spanish, Expert
Assessments
- Work style: Reliability, Proficient, 01/01/22
- Working with MS Word documents (basic), Proficient, 10/01/19
Timeline
UHC LivePerson Advocate4Me Rep
United Healthcare Group
10.2022 - Current
Registered Behavior Technician (RBT)
A.C.E Behavioral Services
12.2019 - 01.2022
Law Clerk
Deconcini McDonald Yetwin & Lacy, PC
05.2016 - 05.2019
Associate in Arts (AA) - Child Psychology
Mesa Community College
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