Elizabeth Garcia
Ogden
Summary
Dynamic customer service representative known for resolving issues efficiently and maintaining high levels of member satisfaction. Experienced in call center operations and knowledgeable in product benefits, ready to leverage skills for impactful customer engagement.
Overview
19
19
years of professional experience
Work History
Member Service Representative
America First Credit Union
Ogden
09.2019 - Current
- Provided exceptional customer service to enhance member relationships and satisfaction.
- Assisted members with account inquiries and transaction requests daily.
- Resolved member complaints promptly, ensuring a positive experience at all times.
Customer Service Representative
Systemic formulas rep
Ogden
04.2018 - 06.2019
- Educated customers on product usage and benefits for improved experience.
- Processed orders and managed returns according to company policies.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer service
Home Depot
Ogden
03.2014 - 07.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Utilized problem-solving techniques when resolving challenging customer issues.
Reading Assistant
Ogden City School District
Ogden
09.2006 - 03.2014
- Assisted students in developing reading skills through guided practice sessions.
- Implemented individualized reading plans for students with diverse learning needs.
- Monitored student progress and provided feedback to enhance learning outcomes.
- Instructed students in phonics and decoding skills to improve their reading comprehension.
Education
High School Diploma -
Ben Lomond High School
Ogden, UT06-1992
Skills
- Customer retention
- Complaint resolution
- Product knowledge
- Transaction processing
- Customer relationship management
- Call center operations
- Customer service
- Point-of-sale system
- Banking operations support
- Service upselling
- Call center experience
- Member account management
- Dispute resolution
- Customer support
- Product sales
- Escalation handling
- Inbound and outbound calling
- Calm and professional under pressure
References
References available upon request.
Timeline
Member Service Representative
America First Credit Union
09.2019 - Current
Customer Service Representative
Systemic formulas rep
04.2018 - 06.2019
Customer service
Home Depot
03.2014 - 07.2018
Reading Assistant
Ogden City School District
09.2006 - 03.2014
High School Diploma -
Ben Lomond High School