Stephanie Stevens
Bardstown,United States
Summary
Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Skilled team player with strong background in fast paced environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Organized bringing strengths in handling work independently and solving routine problems without oversight. Ability to quickly learn new processes. Hardworking focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
33
33
years of professional experience
Work History
Member Service Representative
Chemco Federal Credit Union
Bardstown, KY
01.2025 - 03.2025
- Strengthened customer retention by offering discount options.
- Followed up with customers after their interaction with the organization's services
- Followed up with customers after their interaction with the organization's services.
- Audited customer account information to identify issues and develop solutions.
- Researched complex issues related to accounts or services provided by the organization.
- Excelled in exceeding daily credit card application goals.
- Completed transactions for membership renewals and extensions.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Collected deposits or payments and arranged for billing.
- Answered member questions about products and services.
- Greeted customers in a friendly and professional manner.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Promoted available products and services to customers during service, account management and order calls.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
Nelson Co Clerk
Nelson Co. Clerk
Bardstown, Kentucky
06.2024 - 10.2024
- Organized and maintained filing systems for confidential documents.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Processed customer orders promptly and accurately.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Scanned documents into digital formats ensuring accuracy of content.
- Answered customer inquiries via phone and email.
- Operated cash register to process cash, check, and credit card transactions.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Computed, recorded and proofread data or reports.
- Answered phones in a courteous manner while providing excellent customer service.
CRTV Clerk
Lowe's of Bardstown
Bardstown, United States
08.2005 - 06.2021
- Supported receiving operations by completing assignments with strong focus on quality and performance
- Carried out high-quality administration work with little oversight
- Updated records with current details and inventory information for effective business recordkeeping
- Consulted with customers to understand desires and suggest best products to meet needs
- Maintained and updated files and records to support efficient daily operations
- Satisfied customers every day with fast, friendly, and knowledgeable support for their needs
- Prepared reports highlighting important information such as dates and discrepancies
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Satisfied customers by delivering speedy and expert service for all special order needs
- Collaborated well with team members to carry out daily assignments and achieve team targets
Assistant Store Manager
Winn-dixie
Bardstown, United States
09.1992 - 01.2005
- Drove single-year sales growth of 46%, setting new record company-wide
- Advanced from customer associate to store manager in location with 40+ employees
- Reversed poor performing store by revising systems, processes, training programs
- Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers
- Recognized for excellence in building and motivating management and hourly teams
- Oversaw sales operations and achieved 46% increase in sales over previous year
- Assisted store and assistant store managers in supervising personnel, merchandising, and product function
- Oversaw visual merchandising and displays to appeal to shoppers
- Selected, hired, and managed staff performance by setting individual and team goals
- Attended managers' meetings to report on inventory and sales for parts department
- Monitored the work of front-line staff and worked with employees to correct problems and improve processes
- Worked with cashiers to resolve money issues such as shortages, overages, and counterfeit bills
- Led retail department by applying advanced product knowledge to effectively oversee restocking, organization, and display of products with correct pricing
- Implemented sales promotions for specific automotive parts lines
- Responded to customer requests and complaints and resolved issues to customer satisfaction
- Kept records of purchases, sales, and requisitions
- Managed store independently in absence of store manager or assistant manager
- Addressed customer complaints and strove to provide fair and satisfying resolution for each concern
- Worked closely with department managers to create cross-sales opportunities
- Monitored sales activities to ensure customers received satisfactory service and quality goods
- Open and closed store and set up shop for each day's operation
- Managed delivery of quality customer service, enabling staff to expeditiously service customers and provide good shopping experience
- Investigated customer complaints and offered creative solutions to resolve concerns and maintain loyalty
- Planned for upcoming store-wide events impacting department, supporting store promotions and sales initiatives with knowledgeable advice and team contributions
Education
High School Diploma -
Nelson county high school
Bardstown, KY, United States05-1993
Skills
- File updating
- Problem-solving
- Research
- Spend management
- Kronos
- Word and excel operation
- Multitasking
- Verbal communication
- Recordkeeping
- Task prioritization
- Attention to detail
- Customer relations
- Documentation
- Customer service
- Conflict resolution
- Account management
- Data entry
- Payment processing
- Document scanning
- Team collaboration
- Customer retention
- Product promotion
- Professional phone voice
Timeline
Member Service Representative
Chemco Federal Credit Union
01.2025 - 03.2025
Nelson Co Clerk
Nelson Co. Clerk
06.2024 - 10.2024
CRTV Clerk
Lowe's of Bardstown
08.2005 - 06.2021
Assistant Store Manager
Winn-dixie
09.1992 - 01.2005
High School Diploma -
Nelson county high school