Elizabeth Garcia
Houston,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Demonstrated knowledge of admissions, insurance verification and authorization processes in hospital and medical office settings.
Overview
13
13
years of professional experience
Work History
Customer Retention Specialist
Comcast Cable and Xfinity Internet
Houston, TX
08.2024 - Current
- Resolved Comcast and Xfinity billing concerns to retain customer accounts.
- Troubleshot connectivity issues before discussing transfer or cancellation options.
- Delivered exceptional customer service by patiently listening to customer concerns or complaints.
- Used computers and job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Customer Service & Loan Specialist
PNC Bank
San Antonio
01.2021 - 11.2023
- Reviewed loan applications and credit information to determine potential customers' eligibility for loans.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Collected payments from borrowers on past due accounts and worked out payment plans when needed.
- Worked closely with underwriters during the application review process.
- Assisted customers in understanding the terms of their loan agreements and answered any questions they had about them.
- Coordinated with relationship managers on loan terms, conditions, and documentation needs.
Insurance Billing Specialist
Complete Cardiac Care
Houston
02.2016 - 10.2019
- Verified patient coverage and benefits before billing services.
- Reviewed claims for coding accuracy and missing information.
- Submitted claims through electronic billing systems and payer portals.
- Prepared financial statements detailing revenue collected from various sources such as private payers, Medicare, Medicaid.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
Receptionist
Synergy And Wellness Clinic
Houston
12.2015 - 02.2016
- Greeted patients at wellness clinic front desk with professional, welcoming service.
- Scheduled appointments and managed provider calendars for clinic visits.
- Processed check-ins and directed patients to treatment rooms.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Scheduled appointments for clients, customers, and other visitors.
Customer Relations Manager
Ashley Furniture
Houston, TX
01.2014 - 09.2015
- Resolved complaints using Ashley Furniture service policies and CRM records.
- Maintained professional communication across phone, email, and chat support channels.
- Resolved escalated customer service issues in a timely manner.
- Collaborated closely with marketing teams to develop promotional campaigns tailored towards existing customers.
- Facilitated team discussions about ways to improve the company's overall approach to managing customer relations.
- Maintained accurate records of customer interactions and transactions.
Education
High School Diploma -
Sam Houston High School
San Antonio, TX, United StatesSkills
- Excellent communication skills
- Escalation management
- Insurance verification
- Coverage and authorizations
- Computer proficiency
- Detail-oriented
- Microsoft Outlook
- Billing reconciliation
- Data entry
- Call center systems
Timeline
Customer Retention Specialist
Comcast Cable and Xfinity Internet
08.2024 - Current
Customer Service & Loan Specialist
PNC Bank
01.2021 - 11.2023
Insurance Billing Specialist
Complete Cardiac Care
02.2016 - 10.2019
Receptionist
Synergy And Wellness Clinic
12.2015 - 02.2016
Customer Relations Manager
Ashley Furniture
01.2014 - 09.2015
High School Diploma -
Sam Houston High School