Elizabeth Garza
San Antonio,TX
Summary
Dynamic professional with a friendly demeanor and strong organizational skills, experienced at Solar Electric Texas in enhancing customer loyalty through personalized solutions. Proven problem-solver adept at managing customer accounts and fostering effective communication, resulting in improved service delivery and client satisfaction. Committed to teamwork and collaboration in fast-paced environments.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Receptionist position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Finance and Customer Care
Solar Electric Texas
10.2022 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Managed customer accounts using CRM software to enhance service delivery.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Followed up on unresolved issues, ensuring timely resolution and maintaining client relationships.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Receptionist Administrator
North Star Dodge Chrysler Jeep Ram FIAT
10.2020 - 10.2022
- Managed front desk operations, ensuring efficient guest check-in and appointment scheduling.
- Assisted in coordinating office communications, enhancing information flow among departments.
- Maintained accurate records of visitor logs and phone inquiries to uphold security protocols.
- Supported administrative tasks by organizing files, documents, and correspondence for easy access.
- Handled incoming calls professionally, directing inquiries to appropriate staff members promptly.
- Provided excellent customer service by addressing client needs and resolving issues effectively.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Administrative Assistant
Traders Village San Antonio
09.2015 - 10.2020
- Managed daily office operations, ensuring efficient workflow and adherence to company policies.
- Coordinated communications between departments, facilitating effective collaboration and information sharing.
- Maintained accurate records using advanced database management systems for streamlined data retrieval.
- Developed and implemented filing systems, improving document organization and access speed.
- Oversaw inventory management processes, ensuring timely replenishment of office supplies and resources.
- Handled incoming phone calls and answered questions from callers.
- Typed, formatted and edited professional correspondence.
- Documented all Leasing contract paperwork, expenses, and resource utilization for accurate and compliant recordkeeping.
- Opened office, prepared coffee, setup registers, took phones off night mode.
Education
High School Diploma -
Poteet High School
Poteet, TX05-1997
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Excellent communication
- Organizational skills
- Calm under pressure
- Problem resolution
Timeline
Finance and Customer Care
Solar Electric Texas
10.2022 - 10.2024
Receptionist Administrator
North Star Dodge Chrysler Jeep Ram FIAT
10.2020 - 10.2022
Administrative Assistant
Traders Village San Antonio
09.2015 - 10.2020
High School Diploma -
Poteet High School