Elizabeth Garzon
San Jose,CA
Summary
Professional in retail management, equipped with expertise in overseeing store operations and enhancing customer experiences. History of effectively managing inventory, staff training, and operational efficiency. Known for fostering team collaboration and flexibility in dynamic retail environments, with strengths in leadership and organizational skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Key Holder Supervisor
Camille La Vie
Milpitas, CA
01.2025 - Current
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Collaborated with team members to streamline sales processes and improve operational efficiency.
- Mentored new staff on product knowledge and effective sales techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Assistant Manager
Q
Milpitas, CA
06.2022 - 01.2025
- Developed and implemented training programs for staff to improve performance and efficiency.
- Streamlined inventory management processes, reducing discrepancies and improving order fulfillment accuracy.
- Facilitated regular performance reviews, providing constructive feedback to enhance employee development.
- Managed scheduling and resource allocation, optimizing team productivity and project timelines.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in onboarding of new employees to maintain adequate staffing levels.
Sales Associate
Q
Milpitas, CA
11.2020 - 06.2022
- Managed returns and exchanges in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Host / Server
Blue Water Seafood and Crab
San Jose, CA
08.2020 - 10.2021
- Managed guest seating arrangements to optimize flow and minimize wait times.
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Trained new hosts on procedures for efficient table turnover and guest interactions.
- Coordinated with kitchen staff to ensure timely food delivery during peak hours.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Admissions Department
California’s Great America
Santa Clara, CA
05.2018 - 02.2020
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Resolved problems, improved operations, and provided exceptional service.
Education
Bachelor of Arts - Environmental Studies, Environmental Restoration
San Jose State University
San Jose, CA 08.2020 - 12.2024
Skills
- Store operations
- Training and mentoring
- Daily reporting
- Staff oversight
- Safety enforcement
- Sales proficiency
- Staff training and development
- Team training and development
- Customer service
- Cash handling
- Store maintenance
- Opening and closing coordination
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Key Holder Supervisor
Camille La Vie
01.2025 - Current
Assistant Manager
Q
06.2022 - 01.2025
Sales Associate
Q
11.2020 - 06.2022
Bachelor of Arts - Environmental Studies, Environmental Restoration
San Jose State University
08.2020 - 12.2024
Host / Server
Blue Water Seafood and Crab
08.2020 - 10.2021
Admissions Department
California’s Great America
05.2018 - 02.2020