Elizabeth Gentle
Westfield,Massachusetts
Summary
Highly skilled and customer-orientated lead waitress/bartender providing elevated service and providing unforgettable guest experiences. Exceptional ability to provide attentive service, anticipate quests needs, and deliver a seamless dining experience to a very exclusive clientele. Known for excellent customer service, efficient multitasking, team leadership and collaboration, superior organizational skills and an outgoing demeanor.
Overview
1
1
year of professional experience
Work History
Lead Waitress/Bartender
Martha's Vineyard Golf Club
04.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Store Manager
Vaalbara Supply
04.2023 - 09.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Bachelor of Arts - Psychology
Keene State College
Keene, NHSkills
Collaborative and Interpersonal skills
Team Leadership
Outstanding Work Ethic
Problem Resolution
Critical Thinker
Effective communication both verbal and written
Digital Literacy
Sales expertise
Active Listening
Staff Training
Research
Timeline
Lead Waitress/Bartender
Martha's Vineyard Golf Club
04.2023 - Current
Store Manager
Vaalbara Supply
04.2023 - 09.2023
Bachelor of Arts - Psychology
Keene State College
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