Elizabeth Gittens
Harvey,LA
Summary
Dynamic retail leader with extensive experience at Walmart, excelling in store operations and employee training. Proven track record in optimizing merchandising strategies and enhancing customer satisfaction. Skilled in staff scheduling and fostering team collaboration, resulting in improved performance and reduced shrinkage rates. Committed to driving results through effective communication and strategic planning.
Overview
20
20
years of professional experience
Work History
Hardlines Team Lead
Walmart
10.2020 - Current
- Supervised hardlines team, ensuring optimal product placement and inventory management.
- Trained associates on sales techniques and customer service best practices.
- Streamlined stock replenishment processes to enhance product availability on the sales floor.
- Conducted regular audits of inventory accuracy and implemented corrective actions as needed.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Collaborated with other department leads to drive cross-functional initiatives that boosted overall store performance.
- Established clear performance expectations for team members, conducting regular evaluations and providing constructive feedback to foster continuous improvement.
- Oversaw merchandising efforts, ensuring attractive displays that showcased products effectively and stimulated customer interest.
- Championed safety initiatives among team members, contributing to a reduced number of workplace accidents within the department area.
- Collaborated with HR on recruitment efforts for the hardlines department, attracting top talent and maintaining a high-performing team.
- Implemented loss prevention measures, reducing shrinkage rates significantly within the department over time.
- Performed cash, card, and check transactions to complete customer purchases.
Electronic Teamlead
Walmart
11.2023 - 06.2024
- Led electronics team to optimize inventory management processes, ensuring timely restocking and availability of products.
- Mentored team members on best practices for customer service and technical support in electronics department.
- Implemented training programs to enhance staff knowledge of new electronic products and technologies.
- Developed strategies to improve workflow efficiency, reducing processing time for electronics returns and exchanges.
- Oversaw compliance with safety standards in handling electronic merchandise, ensuring a secure shopping environment for customers.
- Developed comprehensive training materials, ensuring team members remained knowledgeable about latest industry trends and best practices.
- Conducted performance evaluations for team members to identify strengths, weaknesses, and opportunities for growth.
- Mentored junior team members, fostering a positive work environment focused on continuous learning and development.
- Assist customers locate merchandise
- Handle cash register
Zms Homelines
Walmart
10.2017 - 10.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Pharmacy Dept Manager
Walmart
01.2009 - 12.2016
- Led pharmacy team in daily operations, ensuring compliance with safety and regulatory standards.
- Streamlined inventory management processes, improving stock accuracy and reducing discrepancies.
- Developed training programs for new staff, enhancing overall team performance and service quality.
- Collaborated with healthcare professionals to optimize patient care through effective medication management.
- Led the department to consistent high performance by setting clear expectations, providing regular feedback, and recognizing individual achievements.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
Infants Department Manager
Walmart
11.2006 - 12.2008
- Led team of associates to enhance customer service and ensure operational efficiency.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Trained new employees on company policies, procedures, and safety protocols.
- Oversaw daily operations to meet sales targets and improve store performance.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Awarded #3 sales driven in Similac Milk in 2007
Sales Associate
Walmart
04.2006 - 10.2006
- Streamlined stock replenishment processes to enhance product availability on the sales floor.
- Built strong relationships with customers through positive attitude and attentive response.
- Performed cash, card, and check transactions to complete customer purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Warren Easton Senior High School
New Orleans, LA05-2003
Skills
Store operations
Employee training
Merchandising strategies
Staff scheduling
Timeline
Electronic Teamlead
Walmart
11.2023 - 06.2024
Hardlines Team Lead
Walmart
10.2020 - Current
Zms Homelines
Walmart
10.2017 - 10.2020
Pharmacy Dept Manager
Walmart
01.2009 - 12.2016
Infants Department Manager
Walmart
11.2006 - 12.2008
Sales Associate
Walmart
04.2006 - 10.2006
High School Diploma -
Warren Easton Senior High School