Elizabeth Glasgow
Wilmington,NC
Summary
Developed strong interpersonal and communication skills in healthcare environment, excelling in patient support and advocacy. Demonstrated ability to navigate complex healthcare systems and resolve issues effectively. Seeking to transition into new field, bringing valuable transferrable skills and commitment to positive outcomes.
Overview
4
4
years of professional experience
Work History
Patient Advocate
Elevate Patient Financial Solutions
05.2024 - Current
- Assisted patients in completing Medicaid applications and understanding eligibility requirements to enhance their access to healthcare services
- Collaborated with case managers and social service professionals to advocate for patients’ Medicaid applications ensuring comprehensive representation of their healthcare needs
- Surpassed daily goal of 16 account progressions, consistently achieving 143.75% over target.
Intern
The Shifa Clinic
08.2023 - 12.2023
- Took patient vitals and processed intake information
- Communicated with medical providers about patient concerns
- Entered client information into a portal to facilitate USDA food donations ensuring eligibility and efficient pantry distribution
Front Desk Associate
The DoubleTree by Hilton
07.2023 - 12.2023
- Greeted, checked in, and checked out guests while providing comprehensive customer service to enhance the guest experience
- Verified reservations and made accommodations for guest’s requests ensuring satisfaction and a seamless stay
- Resolved guest complaints promptly, while collaborating with other departments to find effective solutions
Keyholder
Lake Pajamas
02.2021 - 07.2023
- Focused on developing the customer experience and new client acquisition
- Conducted inventory management and organized floor displays
- Assisted customers in-store and over the phone
Instructor
Kids in the Kitchen
10.2022 - 05.2023
- Led monthly sessions with elementary students about the importance of a balanced diet
- Guided students through making a healthy snack recipe
Education
Bachelor of Science - Public Health
College of Charleston
Charleston12.2023
Skills
- Proactive problem-solving
- Organized nature
- Customer service
- HIPAA compliance
- Caseload management
Timeline
Patient Advocate
Elevate Patient Financial Solutions
05.2024 - Current
Intern
The Shifa Clinic
08.2023 - 12.2023
Front Desk Associate
The DoubleTree by Hilton
07.2023 - 12.2023
Instructor
Kids in the Kitchen
10.2022 - 05.2023
Keyholder
Lake Pajamas
02.2021 - 07.2023
Bachelor of Science - Public Health
College of Charleston
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