Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
CustomerServiceRepresentative

Elizabeth Gomez

Clearwater,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Multienlace
07.2016 - 03.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Troubleshooting and resolving mobile customer technology and service issues, including repair, billing, and account management.

Logistics Manager

Entelcom SAS
11.2015 - 04.2016
  • Directed shipping and receiving of wide range of products daily.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Coordinated dispatch of technicians and material to meet daily delivery requirements.
  • Managed monthly freight cost reporting processes.

Logistics Assistant

Prodat De Colombia SAS
Bogota, colombia, Colombia
09.2002 - 05.2015
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.

Education

Computer Systems Technician - Computer Systems Technician

SENA
Bogota, Colombia
07.2016

Associate of Science - Electricity And Electronic

Universidad Distrital Francisco Jose De Caldas
Bogota. Colombia
03.1996

Skills

  • Sales Expertise
  • Microsoft PowerPoint
  • Customer Relations
  • Microsoft Excel
  • Microsoft Word
  • Technical Support
  • Store Maintenance
  • Problem-Solving Ability
  • Customer Consulting
  • Warehousing Functions

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Customer Service Representative

Multienlace
07.2016 - 03.2021

Logistics Manager

Entelcom SAS
11.2015 - 04.2016

Logistics Assistant

Prodat De Colombia SAS
09.2002 - 05.2015

Computer Systems Technician - Computer Systems Technician

SENA

Associate of Science - Electricity And Electronic

Universidad Distrital Francisco Jose De Caldas

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Elizabeth Gomez