Elizabeth Gonzales
Houston,Texas
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Spirit Halloween
Houston, TX
09.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Server
Bamboo China Cafe
Houston, TX
09.2022 - 11.2022
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
Crew Member
Baskin Robins
Houston, TX
06.2021 - 08.2021
- Worked front counter and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared them, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Operated cash register to ring up final bill and process various forms of payment.
Education
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High School Diploma -
North Shore Senior High School
Houston, TX05.2023
Skills
- Time Management
- Customer Service
- Excel Certification
- Powerpoint Certification
- Team Player
- English
- Spanish
- Adaptability and Flexibility
- Communication Skills
- Good Listening Skills
- Building Customer Relationships and Loyalty
Certification
- Excel Certification
- Powerpoint Certification
Languages
Spanish
English
Timeline
Sales Associate
Spirit Halloween
09.2023 - 11.2023
Server
Bamboo China Cafe
09.2022 - 11.2022
Crew Member
Baskin Robins
06.2021 - 08.2021
High School Diploma -
North Shore Senior High School