Elizabeth Gonzalez

Provide guidance ,interpretation,Patient registration, billing, make appointment ,claims status transportation check insurance and various inquiries.answer phone with multiple lines telephone system take and make prescriptions requests and call pharmacy .research write emails and respond to emails with patient inquiries answer billing and carrier with satisfaction and clear communication following company protocol and first call resolution while scheduling appointment according to department protocols ensuring the proper exam,physician and time slots are utilized. Follow up on any incomplete information and correct any required information and to secure and complete a proper record.write down medication check on patients prescriptions when and where they were sent.pharmacy wise.ensure all documentation are logged in, organized scanned properly into the system. Within a time frame.handled all prior authorization diagnostic studies including MRI EKG sonogram ultrasound imaging prepare email and patient claims send emails to doctors and nurses requesting medication prepare patient chart versifications of patient health Insurance deductibles and make referral and audit were up to date and correct.