Elizabeth Gonzalez
Hartford,US
Summary
Motivated Customer Service Professional experienced in driving sales and enhancing customer retention rates through effective communication and coaching. Achieved operational efficiency and high productivity by establishing clear guidelines and fostering a positive team environment. Focused on continuous improvement, team leadership, and delivering exceptional customer experiences.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Price Rite Supermarkets
Windsor, Connecticut
10.2024 - 03.2026
- Trained and supervised team members to enhance customer service skills.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed daily operations and ensured compliance with company policies.
- Resolved customer complaints effectively to maintain satisfaction and loyalty.
- Coordinated inventory management to ensure optimal stock levels and minimize waste.
- Developed staff schedules to optimize workforce efficiency and coverage.
- Conducted regular audits to ensure store standards and cleanliness were met.
- Ensured compliance with safety regulations and company policies.
- Coordinated with other departments to ensure smooth flow of operations.
- Evaluated individual and team performance to identify improvement opportunities and enhance overall efficiency.
- Delegated work to staff, setting priorities and goals.
- Assisted in developing targeted promotional campaigns that attracted new customers and increased foot traffic.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Shift Leader
Walgreens
Orlando, FL
10.2021 - 07.2023
- Held key to access store areas and ensure security.
- Opened and closed store daily to ensure operational readiness.
- Perform inventory counts, pricing and adjacency maintenance
- Complete merchandising tasks including evaluating displays and completing sets, revision and resets
- Guided FOH and BOH employees through daily tasks, tracking progress to ensure operational efficiency.
- Maintained a safe working environment by adhering to all safety procedures, policies, and regulations.
- Performed on-the-job training and delegated daily tasks and responsibilities to new employees.
- Developed incentive programs and competitions that recognized and rewarded high-performing employees.
- Supported financial operations by managing cash handling and preparing deposits., including cash handling and deposit preparation.
- Compile and balance cash receipts at the end of the day or shift.
- Worked with internal teams to improve materials handling, production, and shipping operations.
- Supervised team members during shifts to ensure efficient store operations.
- Managed inventory levels and restocked shelves for optimal product availability.
- Trained new employees on customer service protocols and store procedures.
- Enforced company policies to maintain a safe and compliant work environment.
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Coordinated daily tasks among staff to promote teamwork and efficiency.
- Conducted cash handling procedures, ensuring accuracy during transactions.
- Monitored sales floor activities to uphold merchandising standards and cleanliness.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Scheduled team members for shifts based on business needs and customer demand.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Assessed reports and adjusted workflows to realign with targets.
- Monitored employee performance and provided feedback for improvement.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Handled emergency situations with composure and in accordance with company guidelines.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Counted and balanced cash registers at end of each shift to ensure accuracy. at the end of each shift to maintain financial accuracy.
- Trained and managed employees, fostering motivation and promoting professional skill development.
- Directed and supervised staff performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Housekeeper
Homewood Suites Hilton
Manchester, CT
02.2021 - 05.2021
- Removed bed sheets and towels from rooms and used [Type] pre-treater prior to washing to restore all linens to pristine condition.
- Rearranged furniture in rooms to access and clean behind and underneath items.
- Removed waste paper and other trash from premises to designated area.
- Picked up trash to keep the parking lot and garden areas free of debris.
- Interacted with guests in a friendly manner during daily operations., contributing to increased customer retention when performing daily job tasks.
- Used [Software] and [Software] to create reports on room occupancy, payroll expenses, and department expenses.
- Disinfected and mopped the bathrooms to keep the facilities sanitary and clean.
- Evaluated storage locations and carts for neatness and orderliness.
- Assessed rooms, halls, and lobbies for repair or replacement needs of furniture or equipment.
Cashier
Walmart
Hartford, CT
06.2018 - 04.2019
- Provided excellent customer service by scanning and bagging groceries quickly and courteously.
- Organized and reported financial data to maintain accurate payment histories and support effective financial accounting.
- Handled POS transactions such as checks, cash, credit card purchases, and refunds.
- Counted the cash in the register drawer at the start and end of each shift.
- Ensured accuracy by reconciling the cash drawer and replenishing the cash and coins required for transactions.
- Assisted customers by addressing inquiries and efficiently fulfilling their requests.
- Increased sales and customer satisfaction by keeping checkout areas clean and organized.
- Enhanced sales and customer satisfaction by maintaining clean and organized checkout areas.
- Maintained cleanliness and organization of checkout areas to ensure a pleasant shopping experience.
- Taught new employees how to do their jobs on a daily basis.
- Looked over weekly sales circulars and kept track of price changes.
- Assist with duties in other areas of the store, such as fitting room monitoring and bagging and carrying out customers' purchases.
- Demonstrated ability to thrive in fast-paced, high-pressure environments.
Patient Care Assistant
Allied Community Resources
Manchester, CT
01.2015 - 07.2018
- Met with patients and their families to discuss their care and future plans.
- Identified specific needs and provided the highest level of care for the patient's well-being.
- Increased patient satisfaction by assisting people with personal tasks like dressing and walking.
- Assisted clients with personal hygiene tasks such as tooth brushing, bathing, grooming, and toileting.
- Took the patient's vital signs and relayed the information to the staff nurse or physician, noting any differences from previous measurements.
- Kept track of important patient data and relayed it to healthcare staff in order to improve treatment planning and delivery.
- Helped the unit run smoothly by keeping patient and facility paperwork up to date and accurate.
- Assisted in the provision of nutritional needs for patients by transporting food trays and assisting with feeding.
- Performed laundry and cleaning tasks to maintain a tidy environment.
Driver
West Springfield Auto Parts
Hartford, CT
10.2011 - 03.2015
- Met consistent safety goals by adjusting my driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving behaviors.
- Exhibited professionalism and discretion while managing relationships with high-value clients, enhancing customer trust.
- Delivered products on time to provide exceptional customer service.
- Managed loading process for merchandise to optimize efficiency and unloading to keep up with tight schedules.
- Performed thorough cleaning and maintenance of vehicle after each shift and checked for damage after each shift.
- Picked products from warehouse shelves based on specific route requirements. for specific routes according to pick sheets.
- Inspected truck equipment and supplies and alerted supervisors to any problems or potential safety hazards.
- Cultivated referrals and repeat business through friendly and prompt service, strengthening client relationships.
- Generated a steady stream of referrals and repeat business by providing friendly and prompt service.
Cashier Team Lead
TJ Maxx
East Hartford, CT
07.2006 - 01.2011
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Assisted customers with purchases, locating items, and enrolling in reward programs to enhance customer loyalty and satisfaction.
- Educated customers about brand values to generate interest in the company’s mission.
- Handled POS transactions such as checks, cash, credit card purchases, and refunds.
- Completed all point-of-sale opening and closing procedures, including counting the cash register contents.
- Executed all point-of-sale opening and closing procedures, including cash register counting.
- Counted cash drawer contents at beginning and end of each shift.
- Assisted customers in locating and selecting merchandise in any store department.
- Restocked, arranged, and organized merchandise in the front lanes to increase product sales.
- Replenished and stocked merchandise in accordance with store merchandising layouts.
- Interacted with customers in a genuine and pleasant manner.
- Taught customers about the brand in order to pique their interest in the company's mission and values.
- Checked merchandise availability at other locations to assist customers.
Education
Business - Business
Sawyer Business School
Hartford, CTSkills
- Retail merchandising experience
- Merchandising
- Inventory management
- Order fulfillment
- Cycle counting
- Inventory counts
- Data entry
- System updating
- Order tracking
- Damage identification and reporting
- Cash handling
- Money handling abilities
- Operational efficiency
- Retail sale
- Stocking
- Time management
- Multitasking skills
- Adaptability
- Team motivation
- Problem-solving
- Problem-solving abilities
- Detail orientation
- Computer literate
- Basic mathematics
- Customer service
- Key holder experience
- Leadership development
- Effective communication
- Interpersonal skills
- Friendly demeanor
- Quick learner
- Leadership development
License
- I carry a Guard Card
SKILLS
Fluent in English and Spanish
Timeline
Assistant Manager
Price Rite Supermarkets
10.2024 - 03.2026
Shift Leader
Walgreens
10.2021 - 07.2023
Housekeeper
Homewood Suites Hilton
02.2021 - 05.2021
Cashier
Walmart
06.2018 - 04.2019
Patient Care Assistant
Allied Community Resources
01.2015 - 07.2018
Driver
West Springfield Auto Parts
10.2011 - 03.2015
Cashier Team Lead
TJ Maxx
07.2006 - 01.2011
Business - Business
Sawyer Business School