Elizabeth Gonzalez
Hartford
Summary
Motivated Customer Service Professional experienced in driving sales and enhancing customer retention rates through effective communication and coaching. Achieved operational efficiency and high productivity by establishing clear guidelines and fostering a positive team environment. Focused on continuous improvement, team leadership, and delivering exceptional customer experiences. Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Assistant Manager
Price Rite Supermarkets
Windsor, Connecticut
10.2024 - 03.2026
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed daily operations and ensured compliance with company policies.
- Resolved customer complaints effectively to maintain satisfaction and loyalty.
- Trained and supervised team members to enhance customer service skills.
- Developed staff schedules to enhance workforce efficiency and ensure coverage.
- Evaluated individual and team performance to identify improvement opportunities and enhance overall efficiency.
- Delegated work to staff, setting priorities and goals.
- Coordinated inventory management to maintain optimal stock levels and reduce waste.
- Coordinated with other departments to ensure smooth flow of operations.
- Conducted regular audits to ensure store standards and cleanliness were met.
- Ensured compliance with safety regulations and company policies.
- Assisted in creating targeted promotional campaigns that attracted new customers and increased store traffic.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Shift Leader
Walgreens
Orlando, FL
10.2021 - 07.2023
- Opened and closed store daily to ensure operational readiness.
- Supervised team members during shifts to ensure efficient store operations.
- Guided FOH and BOH employees through daily tasks, tracking progress to ensure operational efficiency.
- Trained new employees on customer service protocols and store procedures.
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Resolved customer complaints promptly and professionally.
- Designed and implemented incentive programs and competitions to recognize and reward high-performing employees.
- Enforced company policies to maintain a safe and compliant work environment.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Coordinated daily tasks among staff to promote teamwork and efficiency.
- Delegated tasks to employees and monitored activities and task completion.
- Performed on-the-job training and delegated daily tasks and responsibilities to new employees.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Maintained an organized work environment by delegating tasks to staff.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Uphold company standards and compliance requirements for operations.
- Managed inventory levels and restocked shelves for optimal product availability.
- Conducted cash handling procedures, ensuring accuracy during transactions.
- Compile and balance cash receipts at the end of the day or shift.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Assessed reports and adjusted workflows to realign with targets.
- Monitored sales floor activities to uphold merchandising standards and cleanliness.
- Complete merchandising tasks including evaluating displays and completing sets, revision and resets.
- Developed incentive programs and competitions that recognized and rewarded high-performing employees.
- Scheduled team members for shifts based on business needs and customer demand.
- Managed inventory levels by monitoring stock, ordering supplies as needed, and ensuring product quality met standards.
- Worked with internal teams to improve materials handling, production, and shipping operations.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Assessed reports and adjusted workflows to realign with targets.
- Monitored employee performance and provided feedback for improvement.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
Housekeeper
Homewood Suites Hilton
Manchester, CT
02.2021 - 05.2021
- Removed bed sheets and towels from rooms, using [Type] pre-treater to ensure linens maintained pristine condition.
- Removed bed sheets and towels from rooms and used [Type] pre-treater prior to washing to restore all linens to pristine condition.
- Rearranged furniture in rooms to access and clean behind and underneath items.
- Collected litter from outdoor areas to maintain cleanliness. to keep the parking lot and garden areas free of debris.
- Picked up trash to keep the parking lot and garden areas free of debris.
- Interacted with guests in a friendly manner during daily operations., contributing to increased customer retention when performing daily job tasks.
- Used [Software] and [Software] to create reports on room occupancy, payroll expenses, and department expenses.
- Assessed storage locations and carts for organization and cleanliness, ensuring efficient workflow and accessibility.
- Assessed rooms, halls, and lobbies for repair or replacement needs of furniture or equipment.
Cashier
Walmart
Hartford, CT
06.2018 - 04.2019
- Provided excellent customer service by scanning and bagging groceries quickly and courteously.
- Organized and reported financial data to ensure accurate payment histories and support effective financial accounting.
- Ensured accuracy by reconciling the cash drawer and replenishing the cash and coins required for transactions.
- Counted cash in register drawer at start and end of shifts to maintain financial accuracy.
- Assisted customers by addressing inquiries and efficiently fulfilling their requests.
- Increased sales and customer satisfaction by keeping checkout areas clean and organized.
- Enhanced sales and customer satisfaction by maintaining clean and organized checkout areas.
- Trained new employees on daily tasks and responsibilities.
- Assist with duties in other areas of the store, such as fitting room monitoring and bagging and carrying out customers' purchases.
- Demonstrated ability to thrive in fast-paced, high-pressure environments.
Patient Care Assistant
Allied Community Resources
Manchester, CT
01.2015 - 07.2018
- Engaged patients and families in discussions about care preferences and future plans to ensure personalized treatment.
- Assessed individual patient needs and delivered tailored care to enhance overall well-being.
- Assisted clients with personal hygiene tasks such as tooth brushing, bathing, grooming, and toileting.
- Supported clients with personal hygiene tasks, promoting dignity and comfort during daily routines.
- Kept track of important patient data and relayed it to healthcare staff in order to improve treatment planning and delivery.
- Assisted in the provision of nutritional needs for patients by transporting food trays and assisting with feeding.
- Helped the unit run smoothly by keeping patient and facility paperwork up to date and accurate.
- Performed laundry and cleaning tasks to maintain a tidy environment.
- Managed laundry services to ensure cleanliness and hygiene in the facility. and cleaning tasks to maintain a tidy environment.
Driver
West Springfield Auto Parts
Hartford, CT
10.2011 - 03.2015
- Met consistent safety goals by adjusting my driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving behaviors.
- Delivered products on time to provide exceptional customer service.
- Delivered products on time, enhancing customer satisfaction.
- Managed loading and unloading processes to maintain tight schedules and ensure timely deliveries.
- Inspected truck equipment and supplies and alerted supervisors to any problems or potential safety hazards.
- Selected products from warehouse shelves based on route requirements. from warehouse shelves based on specific route requirements. for specific routes according to pick sheets.
- Exhibited professionalism and discretion while managing relationships with high-value clients, enhancing customer trust.
- Cultivated referrals and repeat business through friendly service, reinforcing strong client relationships.
- Generated a steady stream of referrals and repeat business by providing friendly and prompt service.
Cashier Team Lead
TJ Maxx
East Hartford, CT
07.2006 - 01.2011
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Assisted customers with purchases, locating items, and enrolling in reward programs, enhancing customer loyalty and satisfaction.
- Educated customers about brand values, fostering engagement with the company's mission.
- Handled POS transactions such as checks, cash, credit card purchases, and refunds.
- Completed all point-of-sale opening and closing procedures, including counting the cash register contents.
- Assisted customers in locating and selecting merchandise in any store department.
- Restocked and organized merchandise in front lanes, contributing to increased product visibility and sales.
- Replenished and stocked merchandise in accordance with store merchandising layouts.
- Interacted with customers in a genuine and pleasant manner.
- Taught customers about the brand in order to pique their interest in the company's mission and values.
- Checked inventory levels at various store locations to assist customers in finding desired items. at other locations to assist customers.
Education
Business Business
Sawyer Business School
Hartford, CTSkills
- Retail merchandising experience
- Merchandising
- Inventory management
- Order fulfillment
- Cycle counting
- Inventory counts
- Order tracking
- Cash handling
- Operational efficiency
- Retail sale
- Stocking
- Data entry
- System updating
- Time management
- Multitasking skills
- Adaptability
- Problem-solving
- Detail orientation
- Computer literate
- Customer service
- Communication skills
- Interpersonal skills
Certification
- License - Type
- Guard Card
Languages
Fluent in English and Spanish
Timeline
Assistant Manager
Price Rite Supermarkets
10.2024 - 03.2026
Shift Leader
Walgreens
10.2021 - 07.2023
Housekeeper
Homewood Suites Hilton
02.2021 - 05.2021
Cashier
Walmart
06.2018 - 04.2019
Patient Care Assistant
Allied Community Resources
01.2015 - 07.2018
Driver
West Springfield Auto Parts
10.2011 - 03.2015
Cashier Team Lead
TJ Maxx
07.2006 - 01.2011
Business Business
Sawyer Business School