Constance Shoaf
Hartford
Summary
I’m a strong willed person who thrives to learn with ever growing experience in customer service and team leadership at Piggly Wiggly. I’ve proven with time as well as with the aid of experienced managers to obtain the ability to enhance customer satisfaction through effective problem-solving and decision-making. I find that I’ve learned through many years and different roles in the working world that I’ve navigated trouble shooting and in doing so fostered positive relationships, consistently improving team collaboration and operational efficiency as a result. I’m committed to creating a safe and organized environment for both staff and customers.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Manager
Piggly Wiggly Grocery Store
Hartford
02.2025 - Current
- Assisted in managing daily store operations and staff scheduling.
- Supported inventory management by organizing stock and updating records.
- Trained new staff on customer service protocols and store policies.
- Coordinated promotional displays to enhance product visibility and sales.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Maintained cleanliness and organization of store environment for safety compliance.
- Collaborated with team members to streamline checkout processes during peak hours.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored cash register operations to ensure accurate transactions and reporting.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
Overnight Stocker
Walmart
Geneva
10.2020 - 02.2025
- Stocked shelves efficiently with merchandise to ensure product availability.
- Organized backroom inventory for easy access and restocking processes.
- Assisted in unloading shipments and sorting products for display.
- Collaborated with team members to complete stocking tasks promptly.
- Followed company procedures for handling damaged or expired items.
- Communicated effectively with management regarding stock levels and needs.
- Organized shelves, racks and bins to ensure product availability.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Received and stocked merchandise in a timely manner.
- Picked up boxes and related trash from sales floor.
- Checked shelves in department to determine replenishment needs.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
CAP 1 Associate
Walmart
Geneva
10.2018 - 10.2020
- Managed inventory levels to ensure product availability for customers.
- Assisted customers with inquiries and provided information on products.
- Operated equipment for stocking shelves and organizing merchandise displays.
- Collaborated with team members to maintain a clean and safe work environment.
- Trained new associates on operational procedures and safety protocols.
- Monitored product expiration dates and removed outdated items from shelves.
- Responded promptly to customer feedback and resolved issues effectively.
- Provided excellent customer service to ensure satisfaction.
- Developed strong relationships with customers to encourage loyalty and repeat business.
Childcare Provider
Hartford Child Development Center
Hartford
03.2010 - 05.2012
- Supervised daily activities and ensured a safe environment for children.
- Organized engaging educational and recreational programs for diverse age groups.
- Communicated effectively with parents regarding child development and progress.
- Implemented behavior management strategies to promote positive interactions among children.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Encouraged positive interactions between children by providing supervision at all times.
- Sanitized toys and tables to maintain clean, safe environment.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Assisted children in development of social, communication and problem-solving skills.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Guided children through engaging and productive activities to foster fun learning environment.
Education
Associate of Applied Science - Child Development/Administration
George C Wallace Community College
Dothan, AL 08.2006 - 05.2009
General Education Diploma
Enterprise, AL.Skills
- Inventory management
- Staff training
- Customer service
- Visual merchandising
- Stock organization
- Team collaboration
- Time management
- Effective communication
- Attention to detail
- Conflict resolution
- Goal setting
- Team building
- Strategic thinking
- Verbal and written communication
Accomplishments
- Obtained a G.E.D. at only sixteen years old.
- Received a grant to attend community college and to pursue a two year degree.
- Graduated George C. Wallace Community College with honors and received an A.A.S. Degree in Child Development and Administration at nineteen years of age.
- Written and published numerous articles and poetry.
- Vice President of Sigma Kappa Delta English Honor Society.
- Member of Phi Theta Kappa.
- Wallace College Diplomat.
- Secretary of the Wallace College Student Government Association.
Timeline
Assistant Manager
Piggly Wiggly Grocery Store
02.2025 - Current
Overnight Stocker
Walmart
10.2020 - 02.2025
CAP 1 Associate
Walmart
10.2018 - 10.2020
Childcare Provider
Hartford Child Development Center
03.2010 - 05.2012
Associate of Applied Science - Child Development/Administration
George C Wallace Community College
08.2006 - 05.2009
General Education Diploma